Pacer Virtual ChallengeReviews of adventure.mypacer.com

DISAPPOINTING ETHICS ❗️❗️❗️ Pacer now “seizes” your APP, and FORCES customers to go through pages to subscribe to “Premium” subscription. I brought it to the attention when 1st happened , and received a “oops, sorry email”, it “looks like” we force you to “Premium”, but we really don’t. Then, it “seized” my access AGAIN. I emailed 1) I did NOT want to”Premium”, and 2) concern with unethical “lock-up” of my APP. I received a 2ND email from Pacer again stating: “don’t worry, we won’t charge you”. I responded it was a DECEPTIVE PRACTICE, to which Pacer replied “ sorry you “ FELT” that way. I DID NOT “FEEL” any way- I WAS locked-away from my data, until I went through Pacer’s trickery toward “Premium”. This was a tangible action to force customers to “Premium; it was NOT a “feeling”, and I told Pacer so. And, I got n email confirming that , with a statement they would evaluate the deceptive practice

I signed up for a package of four challenges to keep myself motivated. I loved the idea of doing a virtual challenge and receiving a pretty medal at the end to show my accomplishment. The Pacer Challenges require the Pacer Health App. A month ago, I signed up for both based on research and finding that Pacer advised you can use with Google Health and Fitbit. We are now a month later, and I haven’t even been able to complete my first challenge of 174 miles because Pacer decided to change their app and remove direct access to Google Health/Fitbit. If anyone knows, there are still issues and glitches between Apple Health and Google Health, especially when you wear a Fitbit and you are required to share your Fitbit information with Apple Health. The information does not transfer correctly. That being said, I went to Pacer to get my money refunded, as I spent the good part of a day or so, along with help from Google and others to try to get my Fitbit to update my Pacer App so I could complete my Pacer Challenges. Their customer support is extremely lacking in the support department. They do not quite understand that this is a decision made by Pacer to remove my direct access and advertised based on that service. It is not the customer’s choice. It is quite a shame. I had really enjoyed the app and the challenges and was looking forward to doing more. I just want my full refund at this point which they have skirted around and not promptly delivered. Horrible service!

I was going to order as there is currently a discount so the 4 spooky challenges were reduced 15% from £102.66 to £87.26 , but when I went to check out, there was a tax added which made the price up to £104.71, then delivery would be on top, and based on the rest of the reviews it’s not worth risk as that price as seems like it doesn’t turn up half the time !

Edit: 3+ years later pacer has reached out to me asking for me to edit my review of the company because they have since changed, they offered me stuff in exchange for me to edit my review and send me missing medals. I told them no and I received the medals after some hassle, they sent codes for challenges I had already done and got the medals for anyway.I once again informed them I wanted nothing from them and I was not going to change my bad review, I contacted trustpilot as I feel pacer is going to try and get reviews that are as old as mine deleted if the person does not agree to editing their review to something positive. Pacer is not a company that I would be willing to give another chance to now at this point as it's been so long to finally reach out coupled with the fact it's against trustpilots t and cs for a company to reach out an offer stuff in turn for a better review or deletion of review! When i first bought a virtual adventure as they called it i was excited. I ended up buying another one as i like working on more then one challage at a time and it unfortunately kept recording my distance for both adventures. Then my distance was wiped from my first one and when trying to fix it, it would not work then when it did it added way more distance then what i actually did (even tho i have now got the distance the one adventure required). They seem to have fixed the issue with the distance being added to all of them instead of only the one you entered it for. I have given 3 stars as are having issues sending out my medal(s) once i get my medal(s). I will update my rating. Update March 10th 2020: i decided to give them chance and have a total of 5 challanges with pacer. I still dont have any of my medals only 2 have shipped one still has no tracking info an the other is in my country but pacer entered my postcode wrong and more then likely the rest of my address. I contacted them about this and they told me to contact the delivery company to fix it. Seriously almost all delivery companies require the sender to fix this kind of issue. They said if i cant fix it they will resend it via normal post. I have already waited roughly a month (counting monday through friday) and they expect me to wait another month because they screwed up. Do not buy with pacer at this point their customer service is basically useless as it can only give excuses and expects you to right their wrongs when it comes to delivery issues they have caused.