Angelo S.
Ordered by mistake
Ordered by mistake. The electronic part was never used. Nor was it opened. Asked if I could return it they immediately denied me even though policy says 30 return with a restocking fee. Will never use the company again.
Response from Advanced Truck PartsFeb 23, 2026
We’re sorry to hear about your experience and understand how frustrating that must have been. Our return policy does allow returns within 30 days in certain situations, typically with a restocking fee. However, some electronic and programmed semi-truck or diesel components have stricter return guidelines due to manufacturer policies, anti-tampering regulations, or the inability to resell them once they leave our facility — even if they were not opened. That said, we never want a customer to feel that their request was immediately dismissed without explanation. If the reasoning was not clearly communicated, we apologize for that. We would welcome the opportunity to review your specific order and confirm whether it qualifies under our stated return policy. Please contact us directly with your order number so we can take another look. We appreciate your feedback and are always working to improve transparency and communication regarding commercial and heavy-duty truck parts returns.