Raymond A.
I ordered the part on Thursday
I ordered the part on Thursday, paid for overnight shipping. Everything came in as planned. Monday morning we went to put mirror on and the bottom spot mirror was broke. I took a picture and emailed support and I still have not received a response.
Response from Advanced Truck PartsFeb 23, 2026
We’re very sorry to hear about this experience — especially after you paid for overnight shipping and everything initially arrived on time. Receiving a damaged mirror, particularly discovering it during installation, is frustrating and the last thing you should have to deal with. We also apologize for the lack of response to your email. That is not the level of service we aim to provide at Advanced Truck Parts. We take damaged semi-truck and heavy-duty truck parts seriously, and we want to make this right as quickly as possible. Sometimes emails can be filtered or delayed, but that does not excuse the lack of follow-up — especially when you’re trying to resolve a broken part. Please contact us directly with your order number (or resend your message and reference this review), and we will prioritize reviewing the photos and arranging a solution right away. We appreciate your feedback and the opportunity to correct this. Our goal is always to provide reliable commercial and diesel truck parts backed by responsive customer service.