Advanced Truck PartsReviews of advancedtruckparts.com

Response from Advanced Truck PartsFeb 23, 2026

We sincerely apologize for this experience. What you’ve described is extremely frustrating — especially when dealing with a critical component like a CPC. Receiving a used CPC with a note indicating it was previously marked “bad” is very concerning. That should never happen. Then receiving a second unit that also did not function properly only compounds the issue. We understand how costly and stressful this becomes when a truck is down and you’ve paid for overnight shipping to get back on the road quickly. We’re also sorry to hear that reaching someone by phone was difficult. When customers are ordering semi-truck and heavy-duty electronic modules, responsiveness is essential. Communication should never be a barrier during a time-sensitive repair. While we understand you ultimately sourced a new CPC elsewhere and resolved the issue, we would still like the opportunity to review your order history and investigate how those units were shipped out. That is not representative of the standards we aim to uphold at Advanced Truck Parts. If you’re willing, please contact us directly with your order number so we can look into this further. We take quality control and customer service concerns seriously and appreciate you bringing this to our attention.

Response from Advanced Truck PartsFeb 23, 2026

We’re very sorry to hear about your experience and understand how upsetting that must be — especially involving a $1,600 part. We never want a customer to feel ignored, particularly after taking the time to send an email explaining the situation. A lack of response is not the level of communication we aim to provide at Advanced Truck Parts. Certain electronic or special-order semi-truck and diesel truck parts may have manufacturer return restrictions, which can limit eligibility even within standard return windows. However, that should always be clearly explained — not left unanswered. We would truly appreciate the opportunity to review your order and the email correspondence to understand what happened and ensure the situation was handled correctly. Please contact us directly with your order number so we can escalate this and provide clarity. Your feedback is important, and we are committed to improving both our return process and customer communication for all commercial and heavy-duty truck parts orders.