ADHD OnlineReviews of adhdonline.com

Response from ADHD OnlineAug 15, 2023

Hello, thank you for letting us know about your experience. We recognize our response times were not up to even our standards a few months ago. The medication shortages on top of not having enough staff to keep up with our patient load resulted in extremely delayed turn around times, and for this we are truly sorry. We do have the good news to share that we are fully staffed and have a typical response time of about 24-48 hours for any request. If you would be willing to give us a second chance, we would love the opportunity to show you how we've improved!

Response from ADHD OnlineAug 15, 2023

Hi Amanda, thank you for taking the time to let us know about your experience back in April. We are very sorry for the delay in responding to your initial request. I do want to deliver the good news that we have successfully hired enough staff to help us keep up with our incoming requests. Honestly, a few months ago, we were weeks behind but have gotten caught up to about a 24-48 business hour response time for most requests (excluding pharmacy transfers because those are coming in at the highest volume) and our phones are now fully staffed versus before when we were only able to have one or two people covering them altogether. We strive to be as transparent about our situation as possible and would be grateful to continue to be a part of your healthcare journey. Please let us know if there is anything else we can assist you with in the future!

Response from ADHD OnlineAug 15, 2023

Hello, we would like more information on what happened here. We do provide information on which states are covered for which services on our website here: https://adhdonline.com/treatment/ If you are in need of additional assistance, please feel free to reach out to us at 888-493-2343 and we would be happy to help in any way that we can!

Response from ADHD OnlineAug 15, 2023

Hi Tiffany, if you have not already, please reach out to our patient support team and we would be happy to discuss your options with you moving forward!

Response from ADHD OnlineAug 15, 2023

Hi Aron, we are very sorry to hear of this negative experience you had with our company. If you are willing, we would love the opportunity to make this right with you, please reach out to us at 888-493-2343 at your earliest convenience so we can work towards a resolution together.

Response from ADHD OnlineAug 15, 2023

Hi Sadie, thank you for leaving us your feedback. We are very sorry for the delayed response times you were experiencing back in March. This was an extremely stressful time for both our patients and staff alike, and we regret that you were negatively impacted by this. We do want to share the good news that we are not experiencing that same backlog issue we were before and are now equipped with enough staff to help address all of our patient concerns in a timely manner. If there is anyway we can turn your experience around, we would be grateful for the opportunity to try again!

Response from ADHD OnlineAug 15, 2023

Hi Kendall, thank you for taking the time to let us know about your experience back in March. We are very sorry for the delay in responding to your initial request. I do want to deliver the good news that we have successfully hired enough staff to help us keep up with our incoming requests. Honestly, a few months ago, we were weeks behind but have gotten caught up to about a 24-48 business hour response time for most requests (excluding pharmacy transfers because those are coming in at the highest volume) and our phones are now fully staffed versus before when we were only able to have one or two people covering them altogether. We strive to be as transparent about our situation as possible and would be grateful to continue to be a part of your healthcare journey. Please let us know if there is anything else we can assist you with in the future!