ADHD OnlineReviews of adhdonline.com

I have struggling with adhd my whole life and recently my symptoms have been elevated so I decided to go this route to find help. The initial assessment was simple and straight forward. My assessment was promptly reviewed by a psychologist and I received my diagnosis. The next step was to schedule an appointment for treatment, I chose the earliest appointment which was a week away, great I thought. Here we are the day of the appointment, I stop my work day early which is already difficult for me to get started. I get home 1 hour before said appointment and I log in to get prepared for this appointment only to see the appointment was cancelled by the provider only 2 hour prior. They literally cancelled on me 3 hours before the appointment but I must cancel at least 24 hours in advance or I will have to pay. They wasted my day and all I got was sorry we can reschedule for you which is likely in another week. So frustrated and upset with this company and not sure if I will proceed with treatment with this company. They could have texted or called with the cancellation and I would have been able to continue working for the day but instead they send an email which I don’t monitor constantly.

What I wish I would have known before paying to take the assessment: -The assessment is geared toward individuals who had a mainstream upbringing. (I was homeschooled for the majority of my upbringing, so the historical questions regarding how I performed in school, what my teachers said about me, and what school was like didn't fully apply.) -It appears there is heavy emphasis placed on what life was like for the patient before the age of 12, rather than what they are experiencing now. (Maybe this is common for ADHD assessment, I don't know, but I don't remember a lot of my life before 12 and hadn't been diagnosed as a child. What I know is what I need help with now, and don't believe this company will be my bridge to that help.) -There were seemingly no considerations for postpartum effects on mental health. No questions about pregnancy, miscarriages, or PPD. My takeaways: What was CLEAR: -The fees were clearly communicated. I understood the charge was for the assessment only and that any subsequent appointments would incur additional fees. What was FAST: -My assessment was reviewed within 24 hours. What was DISAPPOINTING: -It seems as if I wasn't diagnosed with ADHD as a child, then I don't have it now. (I disagree, and will seek a second opinion. If had been diagnosed 30 years ago I wouldn't be here now, looking for help.) -I get the impression that the reviewing Dr didn't spend much time reviewing my answers. They cited certain answers I provided on the assessment in their feedback while seemingly ignoring others. Based on this experience, I wouldn't recommend. I have reached out to the company to request a refund and will update here regarding the outcome of that request.

Everything started out fine and was good for the first two months. Earlier this week, I had my 3rd appointment, the doctor adjusted my medication as needed. Later, I was getting concerned that I hadn’t received any notifications from my pharmacy that I had prescriptions ready for pick up. I called the pharmacy, they said they didn’t have any orders for me, so I emailed “support” on ADHDonline. They said they see that the appointment doesn’t show as completed in their system and they reached out to my provider and that it could take up to 48 hours for a response… I email again after around 24 hours, and receive a response that says they followed up with my provider and that they’ll reach out when they hear back from my provider… this is just unacceptable. They had no problem taking my money for the appointment, but now I’m out of medication and that’s supposed to be acceptable??? Very lackluster customer service. Soooo very disappointing. This was so convenient for me as a busy mom who doesn’t have much time for in person doctor visits, but it seems like I should have just heeded the advice from other reviews.

Service overall is good to get diagnosed and started. But if you want something more active treatment and contact doctor for help, as switching pharmacy to pick up prescription it needs to be done though ADHD online service. And that day during business hours they have nobody to handle customer service and it goes directly to voicemail. I like my doctor who that keeps up with my progress, but, being told to contact a number if I have question or problems not working when I have a problem is a huge problem.