Roger H.
Loyal Customer Lost Due to Pricing
My son has been using Adegen products for some time and has been very happy with them. Unfortunately, the recent price increase has been so substantial that we can no longer justify the cost. As a long-standing customer, I contacted the support team in the hope of receiving some assistance or a loyalty discount. However, I only received what appeared to be an automated AI response stating that no discounts are available for loyal customers. While we have appreciated the product, the combination of the significant price increase and the lack of support for existing customers has led us to decide that we will no longer be purchasing this brand. We will instead be looking for more cost-effective alternatives that offer better value.
Response from AdegenJul 6, 2026
Hi Roger, Thank you for taking the time to share your feedback. We're sorry that the automated response you received left you feeling unheard. Those responses are there to provide the fastest possible first reply, but your question deserved personal attention, and we've since reached out to you directly by email. We also wanted to clarify that we have not increased the pricing of the product you've previously purchased. From what we can see, you were looking at one of our more advanced topical solutions, which is a different product and is priced accordingly. We've sent you an email with more information to help clarify the differences. At Adegen, we're committed to using the highest-quality ingredients and manufacturing standards, and we won't compromise on quality. We always welcome the opportunity to speak with our customers personally and help them find the option that best fits their needs. We appreciate the time you've spent with Adegen and hope you'll take a look at our email. We'd be happy to continue the conversation. Team Adegen