AdegenReviews of adegen.com

Response from AdegenAug 17, 2026

Hi Frances, Thank you for your trust and for sharing your experience. That is a great mindset. Hair growth takes time, consistency, and patience, so it is good that you are giving the routine a fair chance rather than expecting overnight results. You also do not need to wash your hair every day. With curly hair, a high-quality conditioner may help soften the hair and make detangling easier before applying the topical. Please keep us posted on your progress. If you ever need anything, reach out to [email protected] and our team will be happy to help. All the best, The Adegen Team

Response from AdegenAug 14, 2026

Hi Lindsay, This is John, the founder of Adegen. I wanted to reach out to you personally. You have every right to be upset, and I want you to know I share the frustration. You’re one of our best customers, and the last thing I ever wanted was to be unable to keep offering you our products. Here’s the honest background. I have spent several years building our pharmacy, and licensing it in the US requires a separate license in every individual state to sell across state lines. It was the hardest and most expensive thing I’ve ever done, and I did it only because my goal has always been to make the best products possible and help as many people as I can. But the law and regulations around prescription medication are extremely strict. We are not allowed to ship prescription medication internationally, and we cannot ship a prescription order when we know it is intended to be forwarded outside the United States. I have looked for every option within the rules, and unfortunately today there isn’t one. The previous formulas are also no longer available. That wasn’t a choice either. Pharmacy regulations required us to discontinue them, which is why we can’t keep supplying the old topical. Bringing Adegen back to the UK through the proper channels is something I’d love to do, but I won’t pretend it’s coming anytime soon. If it ever becomes possible, you will be among the first to know. In the meantime, a physician in the UK is the best resource for similar treatment options available to you locally. And if it would help, I’m happy to share information with a local compounding pharmacy of your choice so they can make a similar formula for you. If there is anything else I can do, please don’t hesitate to ask. I want to be clear that this was never a decision to drop our international customers. It is genuinely outside of my control. Thank you for being a loyal Adegen customer for all of these years. I genuinely wish there was more that I could do. Again, I’m truly sorry. John Goss Adegen

Response from AdegenAug 6, 2026

Hey RC, We understand the new process has not been easy. These changes came from the biggest upgrade Adegen has made. We spent three years building our own pharmacy and a physician-reviewed system so we can support customers with better formulations and care going forward. Transitions take time, and we appreciate your understanding. You are always welcome to reach us directly at [email protected]. Thanks, The Adegen Team

Response from AdegenAug 5, 2026

Hey Neil, We’re sorry to hear this. We can see one order for ARB™ Shampoo+ and a Scalp Exfoliation Brush, rather than the full Adegen system. Please email [email protected] so our team can review your order with you and see how we can help you best on a personal level. Thanks, The Adegen Team

Response from AdegenAug 3, 2026

Hi Jimbo, Thank you so much for your trust. We’re thrilled Adegen exceeded your expectations and grateful to be part of your hair-health journey. The Adegen Team

Response from AdegenAug 3, 2026

Hi Greta, We understand this is a major change from how you ordered before. All ARB™ Topicals are now prescription products made in our own US-based pharmacy, including the base A5 and A15 formulas without finasteride or dutasteride. The medical questionnaire and scalp photos are required so a licensed physician can review the order before it ships. That information goes through the secure patient platform, stays in the medical record with the care team, and is not collected for marketing purposes. The formula options closest to the previous lineup are still available. Please contact [email protected] so our team can help identify the right path based on what you used before. The Adegen Team

Response from AdegenJul 30, 2026

Hi Amnic, We are not asking you to share personal information publicly. We asked you to email [email protected] so we can privately identify the conversations involved, review how they were handled, and address the service issues you described. Without those details, we can acknowledge your feedback but cannot investigate or correct your specific experience. Please email us with the name or email used to contact support, and our team will review it directly. The Adegen Team

Response from AdegenJul 23, 2026

Hey Joseph, We are sorry the shipment did not match what you expected and that you did not receive a timely response. We could not locate an order or support conversation using the details included with this review. Please contact us again at [email protected] with the email used for the order and your order number so we can review exactly what was purchased and what was delivered. Mistakes can happen, but customers should never be left to carry the burden of correcting them. Once we locate the order, we will review the issue and take the appropriate steps to make it right. We value the trust our customers place in us and would appreciate the opportunity to help you directly. Thanks, Team Adegen