Add-On DesignReviews of add-ondesign.com

I bought mine in January unfortunately one of the rears would not hold charge I was out of the 30 day warranty so thought I would contact them to see if I could just purchase the one replacement the lady I spoke to on the help was very helpful and said as a goodwill gesture they would replace it free of charge. This morning I was delivered a full new set. Wow now that is customer service. John.

TOTAL SCAM CHINESE MADE PRODUCT AND COMPANY! They will never give you your money back for the poorly designed and made products! They made take picture after picture and write countless emails and gave me nothing. I offered to return the products at my own expense as well. Kathryn is the robot return person. BEWARE!!!!!!!

DO NOT BUY They ask you to put your make and model in. But they will only send their standard size. They do not cater for different models of the car. When a package goes missing, they refuse to help or send a replacement. So you are either left with no product, or something that doesn’t fit. Customer service is shocking and will not help.

Excellent customer service kept me updated to date with my order would highly recommend this company the led strips i got where made to order so don't be put off if your make of car is not on their also the magnets are strong and good quality

Brilliant company who sent me my personalized led sills with ALPINE on them for my Renault techno austral esprit alpine they look fantastic when opening the doors at night thanks again

Only giving a 1 because 0 isnt availiable. I wish i had of read the reviews before ordering, Took over 3 weeks to arrive. Never stated they were shipped from china. Arrived and didnt fit. broken and defective product, 5 or 6 emails exchanged between them to try and bodge them to return, and in a nut shell, NO YOU CANT HAVE A REFUND - Total waste of time and money.

AVOID AVOID AVOID Wonder why they have no negative reviews on the website? Because I've just tried to leave one and it has to be 'verified'. Of course they are not going to verify this are they!! You will absolutely not get your money back despite numerous emails and photographs. The product does NOT fit my car despite putting the make and model in. DO NOT WASTE YOUR MONEY

Beware! The sills did not fit my Mazda and the Company will not make a refund!!! You are asked for 'car brand' and 'car model' but there is no cross-referencing to ensure they will fit. Make sure they will fit 100% correctly otherwise you will be wasting your money. They also drag out their refusal, with multiple emails, asking for unnecessary photos and videos when it ultimately becomes clear they have no intention of ever giving a refund. My advice would be to avoid such a Company. UPDATE: A response from the Company on the 13th April 2026 following my review of the 10th February 2025 - that's right over 14 months to reply!!! Also they suggest I use an alternative email - why don't they use that email and start the investigation process.