AdapthealthReviews of adapthealth.com

After a pretty shaky start with a feeling that I was not valued as a customer and having dealt with a person that seemed a bit terse to me, I have seen a much improvement in customer help. It has been a trying process finding a mask that works for me and I honestly dreaded having to ask questions or different masks, I feel that I have been treated much better in finding a mask that works. I have been dealing with back issues, I am a Type 1 diabetic and have issues with my eyes as well. So all these things in combination make finding something that works a bit difficult I guess. The pillow mask made my nostrils sore and I could not stand them. I was then given a full face mask but a size medium which as it turned out was too big. There is a measuring device that actually measures your face and think that should be implemented more beside just guessing. I know have a size small mask and it does not go below my chin. So hoping tonight I can get a good nights sleep without air rushing over my face and I cannot have air rushing into my eyes.

Ordered replacement parts for my CPap machine. Nothing arrived. I followed up, they said they were waiting for authorization from my insurance. Insurance did not have any claims on file because Adapt did NOT send a request. Took me several calls to realize they needed me to make an appointment with my doctor. Even then they didn’t process and send the authorization request. Meanwhile I’ve been using parts for a month when I’m supposed to change them out every 2 weeks, and I’m going on vacation with no hope of getting these on time. Horrible customer service, horrible communication and transparency.

Fast friendly complete service. I would highly recommend Adapthealth.

Kristen was the best!!! Very professional and really has the skills and talents necessary to explain how everything works Very pleasant experience—she’s a gem!!!

Nicholas is a very caring and friendly young man.

Glenn helped me. He was very knowledgeable and patient. He explained all very clearly and simply. He listened and was able to guide me through the entire experience. If or when I need help in the future, I hope he will be available because I only want to deal with him.

Very patient and kind, when showing how to use equipment. Answered all my questions.

Communication when supplies are ready to be ordered is so helpful. I am an RN and get caught up in life and work, so I know it is getting ready to refill, but not exactly when based off insurance that supplies can be ordered.