AdapthealthReviews of adapthealth.com

Joe was fantastic. He gave us notice by phone, coming when he said he was going to arrive. Set the bed up well and show us all the features. What a nice guy so helpful.

I was able to order by automated system during off hours, which was great, but was unable to order accessories. Marquis is my delivery driver, he is very helpful and knowledgeable also very respectful.

Promptness of service. Although not an emergency received service in less than 24 hours. Have never had a problem with Adapt.

The company contact for service

Isaac was very personal and extremely helpful. He was sympathetic to my questions and had no problem answering them.

Patty was great. Knowledgable, reassuring, patient and understanding. My appointment was at !:00 and I arrived early as I'm unable to drive after shoulder surgery. Apparently the shop closes for lunch and the door was locked. Unable to retrieve my ride and unable to be admitted to the building I needed to wait until they opened again. I was angry and frustrated (mostly with my situation) but I took it out on her and she was gracious and thankfully forgave me for my outburst.

AdaptHealth has been great to supply the medical equipment, but this company deserves a zero from us for being reachable, consistent, and truthful. We ordered a wheelchair for my mother. They brought! Great! My mom unbeknownst to me give AdaptHealth her checking information. First, the contract said she had to pay $4.76 a month. The contract does not say 12 months or any months. She had to call the company to get the length for the payments. The company took out June’s payment but not July; hence, the problem began. Different stories were told to my disabled living a fixed income mother. First, she was told that her monthly payments need to be changed. Ethically, no company should be able to change the payment after already giving a required payment at the beginning. Then, the next rep said they could not find her contract in the system. We went two times to the local business to talk to someone. The first time the lady gave us a number to call in billing as she shared the local office does not deal with billing. To the car, we go. We called billing. They said there is no ACH record, and that my mother needs to set up another payment option. Then, we went back a second time. We were given a manager to talk with to explain the issue. We were told then that they cannot bill until insurance pays. First in business, everyone needs to have the same story when communicating with the customer. This situation has caused unnecessary stress, travel, emails, and more just because people are not communicating. I know insurance is there to help aid us, but if you can pinch and save, buy your equipment outright because, in my opinion, life is too short to deal with all of the headaches that AdaptHealth has caused us!

We were early because of construction. They let us in for to wait because of the hot weather. Took very good care of us and explained so much about the new machine.