Denise G.
I don't like that the automated system…
I don't like that the automated system and also verbally speaking to customer service they don't know my DOB. When automated system ask and I put DOB format in the automated system doesn't recognize DOB & hangs up. They call automate systems to reorder suppliers,but when I miss the call & return the call it hangs up on me due to not knowing DOB. Therefore I talked to a human. I have gotten through automated system by putting DOB of Tesla & Elon Musk whomever & it works. Then they know me, but otherwise hangup. I'm either past nor present human mentioned, but using any methods to get responses. The human customer service rep could only say he understood. Still inadequate service because he didn't ask my DOB or to correct the insufficient data. Glad Tesla and Elon work getting through to order. The games people and companies play. It's very immature and unprofessional. I hope they can hire an asset ( human ) who can correct a simple task as a DOB. I gave a 3 ☆ because I have hope for a better understanding and for all clients with this company. I see many have many problems with this company. It makes them look basically bad. I do appreciate all good and I'm thankful for any support and supplies I receive. Please grow up and lofty laziness is not exceptional.