AdapthealthReviews of adapthealth.com

The technician was attentive and very patient and helpful

I’ve been a patient using AdaptHealth for over five years, primarily for CPAP machines and supplies, and I’ve consistently encountered poor service and questionable business practices that appear profit-driven rather than patient-focused. When insurance refills are permitted, I continue to be bombarded by AdaptHealth with calls and text messages pressuring me to reorder the maximum insurance-covered quantity of CPAP supplies—even when I don’t need them. I have complained to my pulmonologist about this aggressive behavior. Unfortunately, there seems to be little my doctor’s office can do, as they’re contractually tied to this supplier. Once an order is placed, the pressure temporarily stops, but timely delivery is far from guaranteed. Orders are routinely delayed and, more recently, canceled without meaningful explanation. It’s also frustrating that they refuse to source original equipment manufacturer parts if a lower-cost, third-party alternative exists—even if I offer to pay the difference out of pocket. In the past seven months, I’ve placed two supply orders. The first was abruptly canceled two months later due to a claim of “noncompliance,” alleging I wasn’t regularly using my CPAP machine. That was simply untrue—I use it faithfully, even for short naps. After pushing back and placing another order, I faced a nearly identical situation: the order languished for months and was again threatened with cancellation. A representative demanded I immediately send a compliance report from my device—while I was at work, with no prior guidance on how to do so. Although I promised to (and did) send the report later that evening, the order was canceled anyway. This pattern of disregard for patient needs and inflexible, opaque processes leads me to strongly recommend exploring alternative suppliers. I no longer wish to do business with AdaptHealth.

I love the respect, the time and effort they put forth in helping people understand what and how things and products work and what to do if you have a problem with anything, contact them. Thank you all

Absolutely positive service!

While the tech was given the incorrect phone number, he still arrived and promptly and kindly performed an excellent service for us.

The delivery guy was very nice and I'm thankful he was on time. Waiting on my bench from another driver but thankful for my wheelchair.

Smooth delivery in pick up.. give Bernard a raise he deserves it!! He was nothing but patient in this heat!!

Christine was very helpful in providing guidance as to which headgear would work best for each of the individuals in the class today. She made sure that any and all questions were answered and provided the information professionally.