Stephen K.
Local offices might be fine but corporate is horribly unresponsive and their business practices are suspect.
I see many positive reviews for this company and that has not been my experience at all with the corporate structure which handle scheduling, billing, etc. I have had a very difficult time getting questions answered both recently and other times. Last week I was told verbally about my not needing a new prescription and that new machine was ordered. I then got a call that I needed a new prescription so I set up a sleep clinic appointment to get one. Then I had another conversation and was told the older prescription just needed to be re-faxed. The right hand does not seem to know what the left is doing. Last week I had an appointment at an office almost an hour's drive away. I was in a rush in the morning to make the appointment on time. I couldn't attend a building site inspection which had changed from the day before to the morning of my appointment and had to drop my wife off at that site. While I was in the shower, I was left a single voice mail that my appointment was cancelled. I was later told I was called twice by someone in corporate but there was only one call on my phone. Evidently a technician called in sick and I spent two hours round trip to attend an appointment that had no one to service me. Another tech should have been called in but this was not done. I called in to Adapt Health wanting to discuss the whole situation and receive some more meaning redress than, Oh, sorry... I asked to speak with a manager and none was available. I was promised someone would get back to me. No one ever did. I was told by an employee that often callers are told there is no supervisor or there is an outright refusal to pass the call to a supervisor. Today I spent 37 minutes on the phone attempting to schedule another appointment. The first time I navigated to reach someone who could schedule me and after answering, they disconnected the call and I had to call back in. The company does seem very interested in getting their bills paid as in calling in I was told that I had a balance due and was told I should talk to billing. I was earlier told that nothing would be charged until I had actually had my appointment. I had received a CPAP mask and some nose pillows in the mail unbidden earlier in the week. The watch word of any business should be care. While one person I dealt with really did seem to care, the other six did not really seem to. I was told by a sleep healthcare professional that Adapt Health was their least favorite provider and that they had run into questionable business practice with them. I personally received product with no order from me and billed for it.