Adams Tax Form made the entire filing process incredibly smooth and stress‑free. The layout was clear, well‑organized, and thoughtfully designed, making it easy to understand exactly what information was needed at each step. Every section flowed logically, and the instructions were straightforward without unnecessary complexity. It turned what is usually a tedious task into something quick and manageable, and the attention to detail truly stood out. Overall, Adams Tax Form was wonderfully simple to use and an excellent tool for getting taxes done efficiently.
XS
Xcelerate S.
1099-NEC 2025 Completed!
I have processed with Adams Tax for the last 4 years. I have good experience with the way to process with a little trick on the excel form to fill out when I uploaded. It's not really completed. I just process once a year and sometimes I forgot steps to process but it has a chat that really helpful and if I don't get satisfied for AI answers my questions then it transfers to human agent. 90% most of the times AI had resolved my questions/problem.
Thank you adams Tax and See you next year.
TC
Tax C.
Pretty straightforward
The process was pretty straight forward and clear to understand and get done. The default of needing the last name for SSN was a bit cumbersome though.
CB
CG B.
The interface gets easier to use every…
The interface gets easier to use every year. Creating different forms, entering information, and filing is simple and clean. Staying up to date on our filing status is easy.
SS
Scott S.
The program is vastly improved however
The program is vastly improved however, the first two times we used it, the system double charged us and we have been unsuccessful at getting reimbursed. The fact that you cannot call anyone to discuss issues is a major disappointment, and a reason I would not use the service in the future.
Response from Adams Tax FormsFeb 25, 2026
Thank you for your feedback, Scott. We’re glad to hear you’ve seen improvements in the program, but we’re very concerned about the double charges and the difficulty getting reimbursed.
You should never have to struggle to resolve billing issues. We would like to review your account directly to confirm what occurred and ensure any outstanding reimbursements are addressed promptly.
We also understand the frustration of not having phone support available when dealing with time-sensitive concerns. Your feedback on this is important and has been shared with our team.
Please email [email protected]
with “Billing Escalation” in the subject line and include the email associated with your account so a senior team member can personally review and follow up with you.
TM
Tyler M.
Email delivery is still not user…
Email delivery is still not user friendly, dozens of recipients are unable to access or have an invalid link.
Response from Adams Tax FormsFeb 25, 2026
We’re sorry to hear that multiple recipients are having trouble accessing their forms — we understand how frustrating that is, especially when you’re managing dozens of deliveries.
Invalid or expired links can sometimes result from email security filters, forwarding issues, or recipients accessing an older notification. However, that shouldn’t create this level of difficulty.
We’d like to review your account and delivery logs to see exactly what’s happening and help ensure your recipients can access their forms without issue. Please email [email protected]
with “Email Delivery Issue” in the subject line and include the email associated with your account so a senior team member can investigate promptly.
We appreciate you bringing this to our attention and want to help get this resolved quickly.
BA
Barbara
Adams does NOT mail your employees the…
Adams does NOT mail your employees the 1099s in a timely manner AT ALL!!! I submitted ours on 1/16 and they were accepted on 1/22. Should have been mailed out at that point, right? WRONG!!! Adams STILL has not mailed them yet, today is 2/3, and I have employees who really need them. What a rip off! Will not be using Adams again!
Response from Adams Tax FormsFeb 25, 2026
We’re very sorry for the frustration this has caused — especially knowing your contractors are waiting for their 1099s.
To clarify, IRS acceptance confirms the forms were successfully filed electronically, but mailing timelines can vary depending on processing queues and print batches during peak season. That said, we understand how concerning it is when recipients have not received their copies yet.
We would like to look into your specific order and confirm the exact mailing status. Please email [email protected]
with “Mailing Status – Urgent” in the subject line and include the email associated with your account so we can review this immediately.
We understand how time-sensitive this is and appreciate the opportunity to address it directly.
KX
Keven X.
Hours Wasted Due to Incompetent Customer Service
I contacted this company because I was unable to file my state tax form through their software. Unfortunately, getting any real support from them was extremely difficult, there is no clear phone number and it took multiple attempts just to reach an actual person.
When I finally did, the representative provided incorrect instructions, telling me to file my federal return first and then file the state separately. After completing my federal filing, I attempted again to file my state return, and it still would not work.
The support agent continued suggesting steps and options that simply did not exist in the software, making it clear she did not understand the platform. She then escalated the issue to a “specialist,” who was similarly unfamiliar with the process and unable to resolve the problem.
After hours of back-and-forth communication, their final response was simply that I would need to mail the form in instead. They then closed the conversation without any meaningful resolution.
Overall, the support was unprofessional, disorganized, and deeply frustrating. I would strongly recommend using a different tax filing service.
Response from Adams Tax FormsApr 9, 2026
Thanks for sharing your experience, we’re very sorry for the time and frustration this caused.
We understand how important it is to have clear, accurate guidance when filing, and it’s disappointing to hear that you received inconsistent instructions and were unable to get a timely resolution. That’s not the level of support we strive to provide. Your feedback regarding the difficulty reaching support, as well as the experience with our agents and escalation process, is being taken seriously and will be reviewed with our team.
We also recognize how frustrating it is to spend hours troubleshooting, only to be advised to mail in the form without a proper explanation or resolution.
If you’re open to it, we’d appreciate the opportunity to review your case further and see if there’s anything we can do to help or improve your experience. Please feel free to contact us directly at [email protected] so we can assist you further.
