S M.
We have used them for years to prepare…
We have used them for years to prepare and print forms. Now that we are required to efile, we ran into some serious technical issues. Our return was stuck in limbo. There was no phone number to call. The only support option was an AI chat that kept recycling the same AI answers over and over again. We still do not know if they submitted our files to the IRS. There is no person to ask. We will never, ever use them again at our firm.
Response from Adams Tax FormsJan 23, 2026
Thank you for your business over the years. We are truly sorry that the transition to the new e-filing requirements has been so stressful for your firm. We never want a long-time customer to feel unsupported. We want to clarify a key point: while our chat system may start with automated responses, we have a team of human support agents available via both chat and email. It sounds like you may have gotten stuck in the queue, or we failed to connect you to a live agent quickly enough. We apologize for that experience. Regarding your file being in limbo: You can verify the status of your transmission immediately by logging in and checking the 'Status' column on your Dashboard. If it says 'Pending' or 'Accepted,' the data is with the IRS. We are here to help you through your issues. Reply to your existing ticket or email [email protected] so a senior team member can confirm your filing status personally.