Adams Tax FormsReviews of adamstaxforms.com

horrible horrible horrible... Staples should be ashamed. This is the worst company ever. Do not waste your time or money!

HORRIBLE, USELESS, UNINFORMED CHAT EXPERIENCES -- TWICE NOW. I don't know what the hell happened to this company, which I have used before and is associated with Staples but they are AWFUL. STAY AWAY. Website not remotely user friendly. "Help" menu, same. So you chat because the website is ridiculous to navigate and that's even WORSE. STAY AWAY. And someone should tell Staples!!!!

FRAUD ALERT: Their templates do not upload correctly to their software. No refunds are available for faulty products. Pure money grab here during tax season. RUN AWAY, FAST!

Your customer service is non existent. I have been trying to correct the payer information because your soft ware transposed the filer information with the payer information. I did not notice it till after the fact and now I cannot make any changes to the payer despite the fact the the payer name and state is incorrect. I keep getting a message that I cannot change the payer information. I have been using adams tax forms for years and never had an issue. Your current software is full of glitches and it is causing me a gigantic headache . Rest assured you have lost a long term customer.

2 complaints: This program has awkward website structure. There are no drop down menus to indicate which tab allows what. My office is located in Idaho. This product is supposed to efile in both Massachusetts and in Oregon. I have clients in both of those states for whom I file 1099s. The program would not allow state efiling. I will not use this program again.

Adams forms software is very difficult and time consuming to use. Expensive also. First there's the forms, then they charge for each efile, recommend confiriming TIN, for a small fee of course, IMPOSSIBLE to get aligned, I physicall wrote out several W-2's. If their goal is make you have to buy more forms, they have suceeded only in that. Figure out another way,

This was my first time to purchase this product and I will never use it again. It is NOT user-friendly and there are not good explanations on how to use it. Printing was difficult. Each form was challenging to align. I did not understand the information about how Adams would eFile my forms AT ALL.

Bought it to comply with new IRS rule to e-file 10 or more forms for 2024 tax I agree with ALL of the above complaints Not a user friendly software , not easy to navigate ( although the help links are helpful after wasting hours trying to register. Took my credit card payment twice even though error message said could not put transaction thru due to address error. Chat customer support is mostly useless and gives you links back to the online help . I think they are working on multiple chats simultaneously. I had to correct an error after filing but nowhere does it say that you can only correct AFTER IRS accepts forms. Hours spent on that . Log in issues, slow validation, did not accept importing employee info from my Excel file. I could go on and on . Stay away from this . Just a poorly designed software . Oh … one more thing ..their support on line email which I pressed the link to get my refund was returned as an invalid email address !!!