ACXReviews of acx.com

I have tried 6 times without success to create an Audible book from my Amazon Kindle book using ACS, but without success. Extremely frustrating! There is no way to upload the manuscript for auditions by prospective producers. It keeps saying "In Production," but there is no way to proceed. This has eaten up many hours of time dealing with their broken website interface. In the past I was able to do this with no problems. Tech support is no help. They say to phone them but don't post a phone number. What amateurs!

These people are lazy, racist and incompetent. I provided a US bank account and a valid US ITIN and they still kept rejecting my application to sell while making discriminatory assumptions about the validity of the information provided. It is a shame that such companies exist in the world. These people are mentally ill. The xenophobic behavior of the members of ACX makes anyone with a sense of intelligence feel sick to the bones. Low IQ people should never be in charge of anything related to knowledge.

I have been an audiobook producer with ACX, publishing over 100 titles through their platform. My account was associated with an email address that is no longer active, preventing me from accessing my account and the royalties accrued. Despite providing ACX with extensive documentation to verify my identity, including government-issued identification and bank account details linked to the original account, my requests to transfer my titles and royalties to a new account have been denied. This situation has caused significant financial hardship for my family and me, as we have been unable to access the income generated from my work. I hope that by sharing my experience, ACX will take the necessary steps to resolve this issue and improve their processes for account recovery and customer support.

Very good delivery driver and helper two bring all the boxes in and put them on the floor in a nice order ten out of ten for a good service and gave us a ring 15 minutes before turning up 👍👍👍👍 heather

I trusted ACX because of their immediate connection to Amazon and Audible, thinking it would be a safe platform for authors like me. Unfortunately, I was wrong. I never imagined it would be so easy for scammers to operate on their platform. I recently encountered a scammer who openly admitted to using AI for voice narration, which is a clear violation of ACX's policies. When I reported this to ACX, I expected them to take swift action to remove this person from their platform. Instead, they did nothing. The scammer is still active on ACX, which is incredibly concerning. To make matters worse, I paid this scammer over $1,000 as a deposit, money that I am now seeking to recover through legal action. While I understand that ACX is not directly responsible for this loss, they should be doing a much better job of vetting the people they allow on their platform. Dissolving the contract with this scammer was also a ridiculously time-consuming process. ACX promised it would take up to three days, but it ended up taking five days and a phone call before any action was taken. This added unnecessary stress and delay to the process of hiring a new producer. As a result of these delays, all my paid advertising for my book's release is now inaccurate. My new producer couldn’t complete the audiobook in time, reflecting poorly on me as an author. The integrity of my book was compromised because my former producer violated ACX policies by using AI and had access to my manuscript—my intellectual property—before the book was even released. This experience has been incredibly frustrating and upsetting. ACX needs to take more responsibility and enforce stricter policies to protect authors and narrators from scams and ensure the integrity of their work. I trusted ACX, and they let me down. I gave two stars because I started with zero stars, but the encounters with their employees and support have been prompt, helpful and kind. At least their customer service is on par.

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Boring book

Good Pretty nice Amazing