Audiobook Creation Exchange ACX.com is the first online platform that connects rights holders with established producers to enable any professionally published book to become an audiobook.
ACX (acx.com) has 114 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Also known as
acx.com
Website
acx.com
Category
Books & Magazines
Location
Newark, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company has not replied to any reviews yet.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Total legit Audiobook platform that has since been over taken by foreign AI scammers. BEWARE. You'll get solicits from offshore / offsite garbage 'promising' penny wages, for ridiculous "transitioning gigs" that require Whatsapp / Telegram nonsense.
The heck, ACX? No real Support page anymore to contact or send a complaint, taken over by Bots.
KK
Kelly K.
Terribly Upsetting
I trusted ACX because it is Amazon's audiobook platform and assumed the narrators available through their marketplace had been properly vetted.
I received several auditions and chose a narrator who assured me the audiobook would be recorded by a human. I paid the required deposit through ACX and, after revisions were completed, paid the remaining balance.
A short time later, ACX rejected the audiobook because the narrator had used AI-generated narration, which violates their policies. The narrator's account was removed, my audiobook project was cancelled, and I lost approximately $1,000.
What concerns me most is that authors are expected to pay narrators before ACX completes its quality review. If the narrator breaks the rules, the author bears the financial loss even though the author relied on the narrator's representations and hired them through ACX's own marketplace.
I understand and support ACX's policy requiring human narration. My issue is with the lack of protection for authors who act in good faith. There should be better screening of narrators before they accept paid work, or payment should be held until ACX confirms the audiobook meets its requirements.
I eventually had to start the entire process over with a new narrator, costing me additional time, stress, and money.
If you're using ACX, be aware that even if you hire someone through their platform and they assure you the narration is human, you could still be left paying for work that ACX ultimately rejects.
DS
D*Star
Rotten to the Core
Scandalous management, racketeering and literally robbing aspiring authors and general public in gobsmacking amounts.
They munch the lion's share of everything
Create contracts that are stacked in favour of them
Create bounty programmes that are worth less than the cyberspace they're written on...
Raise a glass to the Cartel !
SD
Stephen D.
Too many fake titles
Too many fake titles and copyright-infringing projects that get deleted after narrators finish the work.
SP
Steven P.
What a ripoff
What a ripoff
I opened an account
Followed all the steps instructed ny the site
I fill out what I wanted as a narrator
ACX sends out a query and I got many audition samples. About 100
Most sounded like AI
I found a nice voice. I asked if it was AI, I was assured it was human. I paid 50%
When it was completed I had corrections
It was done and I paid the rest.
While waiting for the final step. ACX emails me my account has been cancelled. No explanation, it's all gone. I sent emails to find out. Finally they inform me that the producer used artificial voice and it was against their policy. They reprimanded me that I broke the rules and should have gone to a blog before hiring someone.
Now I'm out the money
No way to contact the producer.
ACX does not take any responsibility for their people. If I hire someone on the ACX recommendation list why should I be penalized?
TM
Todd Michael A.
Serious Safety Issues — ACX Must Improve OversightTitle
Review:
My experience with ACX raised major concerns about author safety. A producer engaged in inappropriate behavior, and because ACX does not require payments to be made through their platform, I paid directly. Afterward, the project was cancelled and ACX provided no real protection or resolution.
A platform of this size should have stronger vetting, better monitoring of producer conduct, and clear safeguards for authors. Until ACX addresses these issues, I cannot recommend using it.
AG
Ali G.
Good luck on your first time
Good luck on your first time
DL
David L.
Unreliable narrators and some are…
Unreliable narrators and some are narcisstic toward the author. Marketers infiltrate their system by pretending to be authors or narrators. Its disgusting to be told your work is unprofessional and amateurish. There is so much negativity with the self publishing industry in general. At least real publishers have morals.