ACXReviews of acx.com

I woke up this morning to find that I was scammed by an ACX "producer." My book, which had been completed and was in the queue for publication was flagged as being a product of text-to-speech software. I suspected at a point that that might be the case. But I like what was being created. My story is about AI, and the voice worked for me. Anyway, as the whole thing unraveled, I found out I'd been scammed. The funny thing is, there were pages of correspondence between me and this producer. Whoever they were, they were putting in a lot of work to scam me out of a few hundred bucks. Weird. For the benefit of others, here's what I wrote to ACX. Scammers aside, I think the ACX system could use improvement. Dear ACX, I am very disappointed and upset to learn that my audiobook, Stones of Abraham, has been removed. I began this process at the suggestion of a friend of mine, who is also an ACX producer. Acting in good faith, I went through the process of claiming my title, setting up my project and searching for a producer. After selecting a producer, I went through a nearly month-long process of reviewing chapters, sending revisions, and reviewing updates. Finally, I approved the finished book and, in compliance with the ACX system, sent my final payment. Now, I am learning that all that work and money was for nothing. So, apparently, I was ripped off! In my opinion, the ACX system is seriously flawed. It is being used to perpetuate fraud and does not serve its customers. 1] I should not only be finding out now that my producer was a fraud. ACX should vet its producers beforehand. Michelle B. (my producer) was presented as a legitimate producer. She had audio samples. If she was using text-to-speech software, that should have been detected when she submitted those samples. 2] Nowhere on the top level Getting Started pages is it stated that text-to-speech software is prohibited. I can understand this policy, and apparently, I allowed myself to be deceived. But to bury that information in the bowels of your website is not good business practice. It should be stated in BIG BOLD LETTERS on the Find Talent page that text-to-speech software is prohibited. I was new to this process and I feel that, as an author, I was not being cared for as a customer. 3] The payment system ACX has set up is fundamentally flawed. Having the author remit payment directly to the producer via a third-party payment system is wrong. ACX should have its own escrow-like payment system set up (like eBay) where funds are not released until the product is approved. So, that's my vent. Caveat emptor!

ACX SCAMMERS ALERT: Amazon uses AI to produce some titles narration. However, their own ACX company will not allow you to even have your own voice modified to make it perfect on the platform and recommends you to find talent, which they have a platform to do. However, they do not vet their talent in any way, nor have a method to allow you to escrow funds before they are provided to the person leaving authors wide open to deceptive practices, like me. They told me I could not use my own voice because it was modified with AI, then when I hired someone from their system it was a scam and I got nothing from it. Do not utilize ACX, in-fact, I recommend only claiming your book and then utilizing something else to distribute the audio. Only providing a 25/40% split is also a scam and only allowing authors to charge up to $14.99 is the biggest scam of them all! Terrible platform, avoid at all costs.

All I wanted was one simple question answered, their help area just spins you around in circles, you can't email them, you live chat with anyone, nothing, you are just left wondering if your work has been stolen

very upset, was just scammed for 200 bucks by a producer that was using Ai voice on my project. (I could do that with eleven labs myself, but its not allowed with audible)They. are not vetting their producers. There is no secured payment system in ACX which is ridiculous. I made a down payment outside of the platform via paypal because there is no clear guidelines. Its crazy that this could happen with such a big company. waiting to hear back from the help center which can take up to 2 days! if they rectify this which i doubt, i will come back and update this review

I used Amazon's program called ACX to hold auditions for my audiobook. Someone by the name of Kim Handysides, unsure if it was an imposter or the actual person, auditioned for my book and I hired her. After the book was completed, I submitted payment via paypal business. I contacted this Kim three times after that and no response. I decided to complete a check in today on the audiobook processing status but only to find out it was cancelled. I never received any correspondence from ACX about the cancellation. Amazon is allowing their platform to be used a scamming platform. It's stupid for ACX to NOT include a secured payment system. Will not be posting my book on ACX. I'll be doomed if I give them one penny

I entered the idea of having my print book on Audible a month ago. The first producer used Text-to-Speech, and I discovered that earlier. The second sounded fine... made the necessary corrections promptly and finished the project on time. In the ACX world, this is not the point. You submit the audible files to ACX, first, you must pay the producer, which I did...396 USD and at this point the producer informs ACX that you have paid the agreed contract. Nine days later, ACX informs me that they believe this producer may have used a text-to-speech program, which I certainly did not see any indications of, and this was cancelled. Two attempts paid for the contract, and have nothing. They sent you a long list of things one cannot do, and I understood no text-to-speech, opened the auditions, auditioned their producers, on their system, and you hope and pray that everything on all ends are good; if not, you are stuck I am appealing but so far the experience is appalling.

For some reason I have an email newsletter subscription for this site that I did not sign up for. I clicked to unsubscribe, it takes me to the audible homepage. I went to the ACX site and every single help or contact link I click just takes me to the audible homepage. I contacted audible who had to get me an override link to be able to contact these people. I have no had any confirmation that anyone has received my message.

Don't do an audible book for the money. You'll get nothing in return. I'm not sure how the system works but you can sell a decent number of books and not get a cent. I think it's because all of these giveaways they have and no money changes hands. So they're just giving away my book. It's not sell x amount, get x amount back. They have all these categories, which I don't quite understand so I've just written it off. I wish there were a decent (meaning upstanding) competitor out there. But for now, it's all we got.