ACXReviews of acx.com

Appalling. Chaotic and utterly disorganised. Instructed them to withdraw funds from an account a month ago. They "lost" the instructions, and then lost 3 emails requesting assistance. Emailed the CEO Mr Guo (he didn't bother to reply), emailed their head of operations, Paul McKenzie, including screenshots - that also produced no results. The latest is an email from someone who refused to identify themselves threatening to close my account if don't stop complaining. How's that for customer service!!?? Stay the he11 away from these people!

They change their terms unilaterally. They have the right according to their agreement but it is not so fair or good practice. An agreement is for trust. Think each party to have the right to change a term or any term of the agreement? Then, the agreements do not make sense. Also, their support sometimes is excellent, other times does not exist. Most of the times, they are good.