AcuraPartsWarehouse.comReviews of acurapartswarehouse.com

Parts arrived on time and in excellent condition.

I received the parts sooner than expected. Great service!!

Item ordered was a genuine Honda/Acura OEM part, and exactly as described in the website,

I received my order in a very timely fashion.

On 2/6/26, I received an "item has shipped" email but the following day and subsequent days tracking showed no progress and USPS still waiting for the package. It Wasn't til 2/11/26 that it was in USPS hands. They lied about the package being sent and When I tried to return the part, they denied my return due to minimum price policy. They dismiss their customers instead of owning their mistake. Customer service is the worst I've ever experienced. 2/25/26 It wasn't till 2/11 that it was in USPS possession. So don't say that it was out of your control. Admit your mistake and do what's right.

Once we started the work on my car, we found the part was not needed. An RMA for the return was approved within the 30-day period. In the e-mail it said that a specialist would reach out to me to review shipping options. No one ever reached out. I reached out a few days later and was told since the part was not shipped within the 30 days, I can no longer return it. And they also said (rather rudely) that the e-mail did not say anything about a specialist reaching out, which it absolutely did.

I bought this cup holder assembly (with the sliding segmented lid) as a replacement for my 2009 Acura TL. Installation went smoothly and it fit perfectly (its a very simple install). However, the very next day, while simply opening the sliding lid (normal gentle use, no excessive force), one of the plastic segments cracked and broke off. This is clearly a manufacturing defect in the material or design. I contacted the seller right away. They refused any replacement or refund, stating that because the part was "installed," it's not eligible for return—even though the failure happened within 24 hours due to normal operation, not misuse or damage during install. This is very frustrating, since Im right back where I started with a broken cup holder and Im out $180. The no-exceptions policy on returns for installed parts leaves buyers with no recourse for defective items. If you're considering this for a 4th-gen Acura TL, I'd look for a higher-quality option (perhaps OEM or a better-reviewed aftermarket brand) or check forums like AcuraZine for proven fixes/mods. Save yourself the hassle and money—1/5 stars.

The product was exactly what i needed. It fix perfectly.