AcuraPartsWarehouse.com Reviews | Read Customer Reviews of acurapartswarehouse.com

AcuraPartsWarehouse.com Reviews | Read Customer Reviews of acurapartswarehouse.com

AcuraPartsWarehouse.com reviews

Showing 75 reviews with 1 star · Clear filters

Shane
Oct 15, 2026
My vehicle was with the auto mechanic…
My vehicle was with the auto mechanic and by the time they figured out what was wrong and determined I did not need the part. I ordered from you. It was too late to return it according to your policy.
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Joseph P.
Oct 14, 2026
NO RMA on part that didn't fit my vehicle
Part ordered didn't fit my vehicle, Acurapartswharehouse.com refused to returned my money. Horrible customer experience, they do not care about their customers.
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Joshua
Oct 13, 2026
I input vin and the wrong part was sent…
I input vin and the wrong part was sent I didn’t bother trying to return total waste of time
Response from AcuraPartsWarehouse.comOct 14, 2026
Thank you for your feedback. We apologize for the inconvenience. While we understand your concerns regarding fitment, our records indicate that the part shipped was the part ordered. Unfortunately, the order is now outside our return timeframe. We encourage customers to contact our support team with any fitment concerns so we can review them within the applicable return period. Your feedback is essential for improving our services.
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Eduardo
Oct 13, 2026
Never received anything
Never received anything
Response from AcuraPartsWarehouse.comOct 13, 2026
Thank you for your feedback. We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
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Eric Q.
Sep 16, 2026
Incomplete order and non-existent customer service
I ordered 6 transmission bracket clips, but only received 1. I attempted to resolve this through email, phone, and live chat, but only received automated responses with zero actual support. Terrible customer service—I am now forced to file a dispute with my credit card company to get a refund.
Response from AcuraPartsWarehouse.comSep 24, 2026
Thank you for your feedback. We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
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James
Aug 29, 2026
It was the wrong part
It was the wrong part. I need the door handle base for the driver's side door on a 2001 RL and I got a rear driver's side door handle base
Response from AcuraPartsWarehouse.comSep 1, 2026
Thank you for your feedback. We’re sorry the part did not meet your needs. Our website listing identifies this part as the left rear door handle base, which is the part that was ordered and shipped. Since the order is now outside our return timeframe, we’re unable to accept a return at this point. Please see our return policy below, your feedback is essential for improving our services.
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Israel
Aug 29, 2026
Order got sent back to sender
Order got sent back to sender. Asked for any update on the order and nobody has answered
Response from AcuraPartsWarehouse.comSep 1, 2026
Thank you for your feedback. We’re sorry for the frustration. According to the carrier tracking information, the package was marked as delivered to the address provided on the order, and we do not see a return-to-sender scan associated with this shipment. If you still need assistance, please contact our Help Center or use the chat option on our website so our team can review the order and assist you further. Your feedback is essential for improving our services.
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Joetta D.
Aug 4, 2026
Slow to ship, refuse returns.
After taking weeks to ship, the parts were incorrect. I paid shipping to return, then they refused to credit because return arrived 1 day past past return window.
Response from AcuraPartsWarehouse.comAug 5, 2026
Hi Joetta, Thank you for your feedback. We take all feedback seriously and would love to assist you further. Before we could take a second look, we have requested more information on Trustpilot, please take your time and answer in detail as much as possible. We appreciate your understanding and assistance.
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