Keith
Missing part and no resolution
I purchased three items from Acurapartswarehouse.com with mixed results. I ordered Roof Rails (Chrome), Crossbar (Silver) and the Bike Attachment (Roof Mount) Part #08L07-E09-200. The first two items arrived with all the parts included and were promptly installed on the vehicle with no issues. However, when we went to install the bike mount, we discovered a critical part was missing the “Rear Plate”, without that piece the mount cannot be mounted to the crossbars. Pictures were provided to Acurapartswarehouse.com which stated all the parts were there. I asked that they review the pictures again and was told I would need to go to an Acura dealer to find the specific part number and get it from them. They (Acurapartswarehouse) said that they determined all the parts were there and that was the end of discussion. I was going to send the part back but I figured once it was returned and then they realize not all the parts were there I would not get the refund and would also be on the hook to have it shipped back to me. I asked Acurapartswarehouse.com to have someone there open a bike attachment box and check, but was again told no I had to go to a dealer they don’t have a parts person to look for parts numbers. I was unable to obtain the part number from the dealer; I got part numbers for everything but the rear Plate. The box the bike attachment arrived in was falling apart, and I suspect the missing part may have fallen out during shipping. Now, I’m out $166, with a part I can’t use, and no help from the company to resolve the issue. If you’re able to get the parts you order from this site, it’s great. But if something is missing or goes wrong, don’t expect much help. Currently, I’m stuck with an incomplete product and no solution from Acurapartswarehouse.com