activeandfit.comReviews of activeandfit.com

One of the worst websites and membership change processes ever. It's impossible to do simple tasks like reset your password, cancel, or add someone to your membership

Not only does this company have poor connections with the actual gyms the offer, they also have very poor customer service. I was charged for two F45 memberships in which the gym did honor. When calling to request a refund Active and Fit are giving the run around and contently stating to wait 3-5 days from each call I've made. It's been a month, and they are still telling me they are trying to transfer a refund for services I have not received. TRASH COMPANY AND not WORTH YOUR MONEY!!

Active fit is a Piece of crap company With Crappy Customer service representatives. I joined them in 2018 with the expectations of working out in many different gyms which they took out of service last year. I canceled my membership through my insurance however they're saying this was not credible. They continue to charge me until April of 2025

This company is a scam!!! I joined because my preferred gym was included in the direct standard membership. As soon as I created account it disappeared and the closest gym to my location was 25 away. I called customer support and they refused to delete my account, basically stealing my personal information. Customer support is a joke.

Canceled the gym membership - gym confirms it. Active and Fit continues to charge in the gyms name and then says the fees are unusable and unrefundable. No monthly emails, yes there is an email my profile.

They are the biggest scammmmmers in the us history. They don’t send you any confirmation email, cancellation email nothing You also have no way of knowing you are enrolled through your gym Basically no way of knowing you are getting scammed and there wouldn’t not return your money and blame you for not knowing. I will fight until they go out of business and if there is any lawyer out there, lets file class action law suit. This is the worst experience ever.

I canceled my membership at the gym that I originally started via active n fit, the gym said all good with no mention of an active n fit membership and then I got charged next month by Active n Fit, and after calling me they said I had to cancel via them and not via the gym and that they cannot refund the month's fee that I paid but cannot use since I am not a member of the gym anymore. The representative said it was in the terms and conditions but obviously no one mentioned it until now

They advertise gyms that they do not have contracts with. They take your money and will give you the run around. I have called 5x now over a month period and they keep telling me 3-5 business days. They are a lying and stealing your money company. Do not use them. It is a scam.