activeandfit.comReviews of activeandfit.com

Signed up for the two months offered . I cancelled within those two months . They charged me another month . Called to get refund . They stated you have to pay two times before you can get a refund . Because they set it up to pay two months at sign up it's not considered two payments . What a scam . Very dishonest .

What made Active and Fit great was $28 a month for AS MANY gym memberships as you wanted. Now they’re charging an extra $23 PER extra gym. I spoke to customer service who claimed less than 1% of members had more than one gym membership. Doesn’t seem true but even if it is, why charge to extra money to less than 1% of members? I use to advocate for active and fit and now I’ll do the opposite. Just another company exploiting its members for extra money. They couldnt care less about their customers. Typical American greedy corporation. I’ll be cancelling by July 1st.

Worthless since they changed their business model, save your money and go direct through a gym.

Zero stars. They changed their vender code and in the process it defaulted back to an expired credit card (not on my doing) but theirs. Not I’m canceled and they want me to pay a deactivation fee for their mistake. What a scam. This has happened to 3 other people just from what I read. Also they changed the rules they want to charge $28 to $30 for a $10 gym membership!

Consistant with the other reviews - other than the staff needs a lesson in customer service ( suggest they go and shop even at Nordstrom and learn how to treat customers )… other than that the plan is totally worthless as it only allows for 1 gym and more than likely you can get a better deal going direct - in some case 50% going direct for the same gym …. Not sure what the value management thinks they provide and they def have not been able to train their underlings with a good reply other than lame party lines

I would not use active and fit. They did not honor my refund despite being told previously that I could receive a refund. The first time I called them, they picked up the phone and then immediately hung up. They truly sound like a scam

Before the membership price hike this used to be a pretty good deal. Now it's pointless which is why I'm canceling my membership/enrollment. Just a small FYI, their staff are beyond capable of sending more than one email per day but choose not to. I sent an email for assistance with my login information and they take a week to reply. Literally 7 days to respond to an email. Dealing with these dingleberries it took 4 weeks to resolve the login issue which ended up being a "glitch" on their end.

Just a few short days after the memo came out about members only being able to choose ONE gym location, my existing active & fit membership was cancelled due to “declined payments”. I find this to be very interesting considering for the last 4+ years Amex has never declined an active & fit payment. Upon further investigation the gym I attend is saying this has happened to all “active & fit” members and now we are struggling to gain access back to the gyms because even after resubscribing the company will let you sit on the phone for a disrespectful undisclosed amount of time and when I spoke with someone in the chat they were still unable to assist the gym in getting the membership fixed. Speaking of chat assistance the assistant lied to me probably per corporate direction today my payments were declined. Funny I never got a notification to inform me of declined payment just a canceled account. Sounds like the company is trying to clear out any grandfathered agreements/commitments and have everyone resign up under this new plan they have set up. At the end of the day this sounds extremely sneaky and underhanded and potentially illegal.