Shawn H.
Waiting for a replacement bike
I purchased two Blazer eBikes from Actbest. The first bike (for my wife) assembled without any issues and works great. Unfortunately, the second bike had a serious defect right out of the box. The front forks were uneven, with the right side about 1/4" longer than the left, causing the wheel to be misaligned and rub against the fork. I contacted Actbest customer service and sent photos of the issue. After multiple calls, I was told a replacement fork would be sent. A few days later, I was informed that no forks were available in the warehouse. Instead, I was told I would receive a replacement bike—but only after returning the battery and key. It took another week and several follow-ups just to receive the prepaid return label. I promptly shipped the battery and key back as instructed. Now I am still waiting for confirmation that my return has been processed and for any update on when the replacement bike will be shipped. While the first bike has been great, the experience with the second bike and the delays in customer service have been very frustrating. It has been about two months from when I purchased the bikes. I hope Actbest resolves this issue soon.
Response from ActbestbikeApr 28, 2026
Hi Shawn Harrison, We sincerely apologize for the defective front fork, long delays and poor after-sales experience with your second e-bike. We have urgently assigned our dedicated customer service to follow up your return and replacement case, and will update you with the processing progress and replacement shipment arrangement ASAP. Thanks for your patience.