ActbestbikeReviews of actbestbike.com

The bike I received from ActBest had a damaged rim on the rear wheel. I sent pictures and a estimate of the repair cost after taking the bike to a repair shop because it had a rough ride and I didn't know what was wrong. The bike shop pointed out the damaged rim. After six weeks of emails where ActBest kept asking for the same information I had already provided, and then claimed that their delays were the result of a "computer glitch", they offered me $30 for a repair that cost $312 and said it was my fault because I hadn't told them about the problem more quickly. So, I bought a low cost ebike and ended up paying for a high cost ebike. I would definitely have bought a different bike if I had had a crystal ball and known how poorly they would treat a problem that they created.

We got two speedys me and my wife we actually love them how they explore and get to see more things in a shorter timeframe. These are our first E BIKES and will be buying more in the future from actbest thank you

I took a chance off of reviews and ordered the Blaze bike. It has exceeded all of our expectations. Delivery took only 8 days from ordering. This bike scoots right up the hills where we live effortlessly without any pedaling. I wanted something off-road for our farm, which is rugged terrain; woods with trails, fruit orchards, through the fields, and like I said before, up and down all the hills and valleys. I am so glad we took a chance on this bike. Would absolutely buy another one.

If you do not know how to put a bike together do not order from this company. Once I received the bike My husband and I put the bike together, never having an electric bike we were not sure if the bike was properly put together. I contacted several bike shops in my area and they will not touch the bike, because it is not their product. So I decided to contact the company and requested to return the bike. (My error of not reading the return policy) I contacted the company several times. I was told that I would receive a label to ship the bike back. I was also told by the customer representative that some time they just ask for the key and the battery. the representative told me that Molly had to make a decision regarding the return. Actbest's return policy states with in 14 days minus $200 a refund will be issued. Not very happy with this policy I feel forced to accept the policy. I was agreeable to pay for shipping at my expense. The company refuse to allow me to ship the bike back. Actbest as a company appears to not want to accept returns, leaving customers with a bike they are not pleased with. I am currently still waiting to hear back from Actbest regarding my return request. I was left with no other option but to contacted my bank and explained to them the circumstances to see if they could help me with contacting the company. Still waiting for a response from Molly.

I purchased a bike at the end of March. I reached out will know when my bike was not working. They asked for a video I sent a video and called three times before I got a response. I was told they were waiting for the warehouse to get a replacement part but every time I spoke with someone, they said the warehouse was out. Asked for a refund and was never given one. After many emails and phone calls I was told I would get a replacement bike. As long as I sent the battery and the keys back. On May 7 I finally get a return label. I ship the battery and the keys back. It was once received. I would get my bike tracking number and it will get sent. It is May 20 and they have received the battery and keys. I reached out to get a tracking number for my bike it was told they’re still in process of re-issuing it. That they need to make sure that the new bike. All that should’ve been done while they were waiting for the battery and keys to be return. It’s almost been two months of going back-and-forth with them. Worst customer service ever.. I never wanna purchase a bike from them again. I just want my money back.

As you can probably tell, I’m incredibly happy with my purchase! Everyone has different priorities when shopping for an e-bike, but here is the exact criteria I used to find the perfect fit for me: Strict Budget: Under $700 to $800. Manageable Weight: It had to be light enough to comfortably pedal without power if needed. Removable Battery: Essential for both security and future maintenance. Proper Sizing: 27.5" wheels or larger. Clean Aesthetics: I wanted it to look like a purpose-built e-bike, not a clunky aftermarket conversion. Adjustable Handlebars: Surprisingly hard to find, as too many models lack any adjustment. Comfortable Saddle: A nice bonus, though not an absolute dealbreaker. Torque Sensor: Unlikely in this price range, but it was on my wish list. After hours of searching online, I finally settled on Actbest's "Core" 27.5-Inch Mountain Electric Bike. It hit every single mark on my list except for the torque sensor, but the price was simply too good to pass up. (The Core 2.0 version includes the sensor, but at nearly double the price, it just wasn't worth the upgrade for me—though your mileage may vary!) I received my bike last week, remember this is great value and as such don't expect concierge style delivery, my experience was great both with delivery and when I contacted Actbest customer service but stuff can happen with 80 lbs. large package being handled by different carriers and companies I messaged the Actbest customer service with questions a couple of times and they always got back to me in a day with helpful advice. So concentrate on what great deal you are getting and exercise patience should you hit bumps on the road. Everything is as I expected, Take your time assembling the bike, I opted for the fenders and rear rack and glad that I did. For the bags I decide to buy my own at Amazon.

The customer service is amazing, Amber has helped me with problems with my bike, there was an issue regarding my bike and they were extremely fast to act, they are sending me a replacement bike to fix the other one, the original problem with my bike was the washer was completely stripped which did not allow me to add the tire to my bike. I tried to force the tire on which stripped the frame resulting in the bike not being functional. This company was amazing, my bike is under warranty, they replaced it in no time. Overall amazing service and I will be purchasing from them again!

I received my bike took longer than expected it had a scuffed hand grip. We assembled it and i sat on it with the seat as low as it would go it felt to high. I ordered a 26” going by my height. Unfortunately they don’t exchange a bike that has been assembled and on top of that $200 shipping fee and $200 restocking fee. Plus it is NOT shipped in the USA so my great deal is a nightmare!