ActbestbikeReviews of actbestbike.com

I got my Ebike as a birthday gift from my family. The packaging was very sturdy and the bike arrived in excellent condition. Assembly was easy and I was riding in two hours after charging the battery. Great experience

Absolutely a terrible experience with this company! The motor on my bike went out after a few months. Luckily the bike was under warranty. Actbest said to send them pictures and videos of the malfunction, which I did. Actbest said they didn't have any motors in stock, therefore, they would send me a new bike if I agreed to return the battery and keys. Sounded like a pretty good deal! I paid twenty dollars for packaging to ship out the battery. Customers support then began to change their tone, saying that the new bike would have to go through an approval process and to be patient. They later emailed me and said that they were not going to send a new bike like they stated. They said they would send me $190.00 to pay the remaining value of the warranty. We'll, what about the $350.00 battery I just mailed back to them??? So basically, they promised a new bike in order to recoup the most expensive part of the broken bike, the battery! Then said, no we're not gonna send a bike, but we can give you $190.00 after recouping a $345.00 part. By this point I was so disgusted and sick and tired of dealing with this disgusting company, I took the 190. If I knew this company was going to lie through their teeth and not honor their warranty, I would have kept the battery and purchased a new motor online. Now I have a bike with no motor or battery. Luckily for them, they are based out of China. How convenient, no law suits! They should not be allowed to do business in america! **Update**- After seeing this negative review Actbest emailed me offering a full refund for the bike that was under warranty. This is what they should have done from the beginning. But wait, there's a catch! Actbest emails me back saying "To clarify our current arrangement: we can process your requested partial refund promptly once your negative review is removed". Here they are trying to bribe me with my refund to delete this review. Instead of doing the right thing and honoring their warranty, they are holding my refund hostage until I delete this review. Unreal!!!!! Not to mention, they blocked me on social media so nobody can hear how they do business and they dont allow bad reviews on their website. Just look them up on the Better Business Bureau website where they have an "F" rating. Sickening company!!! As of 6-17-26, Actbest has issued a full refund. They should have done this from the beginning, but instead they chose to lie, deceive and bribe me. In order for them to honor their warranty, I had to spend a month and a half negotiating and playing their games. It took over 45 emails, terrible reviews on the internet, YouTube, Amazon, Trustpilot, being blocked on their social media page and reporting them to Better Business Bureau. I told them I would update my review for accuracy. Bottom line, nobody should do business with Actbest. This is the worst experience I have ever had with an online purchase. They should be out of business!

Absolutely thrilled with my new e-bike! The quality is top-notch, and it looks great riding down the street. Shipping was quick and free, and putting it together was a complete breeze. It is incredibly easy to use and even comes with a super comfy seat. There are a lot of hills around my house, and this bike conquers them with ease. The best part is the value. I could not find a used e-bike for the price I paid for this brand-new one. My husband loved mine so much that we actually went ahead and bought him one too! Highly recommend!

We purchased the striker for our son’s graduation present. He was over the moon with it and is out every day with his friends on it. Great customer service.

Hello The equipment don't turn on! We have carried out all voltage measurements with the assistance of a qualified technician, checking every point indicated by your team. In all cases, the measured voltage was consistently 53.5 volts. However, the equipment still does not function. We expect your immediate response and solution. BUT NO RESPONSE!!!!!!!

Amazing customer service. Fast to respond and handled my concerns. Great experience! Company is doing things right! Highly recommend!

Beware- they changed their bike so it cannot be customized. This is a “upgrade” from last years model. They then set level 1 Pas to the same speed as level 2 so you practically fly off the back of the bike when you start from a stop. Their solution is to brake and throttle at the same time….that’s super safe…. they then delayed their responses so it passes 14 day return window. So disappointed. there are so many other e-bike companies that allow customization of speed and other settings that this company is not worth buying unless you like risking your life when you ride. I would not recommend them anymore. To your reply: last years model I could customize. You “upgraded” it so I can no longer. Pas 1 is 11mph, pas 2 is 12 mph. Why even have pas 1? That’s too fast. If you realize every rider is different- then why remove the option to change that. Shop around and find a bike you can customize- most will

Torn between 3 other brands we decided to go with this moped style e-bike Striker. Fast free shipping. Easy how to assemble video. Was riding in less than an hour. Purchase for our 14 yr old to get to school. Now we want to buy another one for ourselves. Definitely would recommend for ease of assembly, durable quality build and great product support.