acmejoy.com Reviews | Read Customer Reviews of acmejoy.com

acmejoy.com Reviews | Read Customer Reviews of acmejoy.com

acmejoy.com reviews

512 approved reviews, newest moderated first

Alex
Mar 20, 2024
customer servisce is fast at resolving…
customer servisce is fast at resolving issues
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Ernest W.
Mar 16, 2024
I can't wait to order another great…
I can't wait to order another great toy, a vibrating dildo for sure
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Kink
Mar 14, 2024
My product developed a tear and they…
My product developed a tear and they quickly worked with me to resolve the issue.
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Peter Von H.
Mar 8, 2024
Frustating Experience
It took almost 3 weeks for me to finally get the product to work properly. It was a very frustrating experience not being able to get my questions answered. The directions are totally worthless which led to more frustration. It was only by accident that I figured out how to use this Dildo! It works great now as advertised! Sorry I can't give it better rating.
Response from acmejoy.comMar 9, 2024
Dear Valued Customer, We are really sorry for the problem that you have encountered. After receiving your message, we have sent you the steps and pictures on how to turn on the product correctly. We respond in 24 hours generally and give you a solution for your problem, please don't worry. This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.
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AHappyCustomer
Mar 3, 2024
Great and helpful company
Great and helpful company
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customer
Mar 1, 2024
Quality and service
Great service and helpful with item
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Andrea
Feb 29, 2024
Pessima esperienza
Pessima esperienza. Tempi lunghissimi, errori nella consegna, comunicazione al limite del ridicolo. Ho ordinato due articoli sul sito ma dopo un mese di attesa non ricevo nessun numero di tracking o alcuna news sul mio ordine nonostante siano già stati prelevati i soldi dal mio conto. Mi rivolgo all'assistenza clienti dicendomi che uno dei due articoli è esaurito ed è questo il motivo per cui non è ancora stato spedito. Decido di aspettare e dopo finalmente una settimana (e circa un mese dall'effettivo acquisto), arriva il mio ordine. Purtroppo però manca uno dei due articoli quindi mi rivolgo di nuovo all'assistenza, che mi risponde con un copia e incolla del messaggio precedente, ignorando completamente quale fosse il problema attuale. Spero nel rimborso al più presto possibile e non comprerò mai più da questo sito.
Response from acmejoy.comMar 1, 2024
Dear Valued Customer, We are really sorry for the problem that you have encountered. We are willing to deal with the problem for you, but we did not find any record about your order. We found that you are in the Italy, we are in the America, maybe you ordered from the Italy's site? Would you mind contacting the customer service department of the Italy's site to feedback the problems? They will solve it for you, please don't worry. But if you really purchased from our site, please provide more information to us for confirmation. This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.
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Santino F.
Feb 27, 2024
Acmejoy twitter customer service is…
Acmejoy twitter customer service is world class excellence! I had ordered an item that ended up being sold out. Having no luck via email I reached out on twitter. They responded that same day and had me a replacement item shipped by the next day. Products from acmejoy are worth every penny and have a wide variety of products for both men and women.
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