ACEMAGIC Reviews | Read Customer Reviews of acemagicians.com

ACEMAGICReviews of acemagicians.com

2.7290 reviews
Computers & Phones
2077 86th St Brooklyn, New York, New York

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ACEMAGIC

About ACEMAGIC

In 2013, a group of tech enthusiasts were inspired by the "Magician Impossible" series. They set out to create a brand that would deliver computing solutions that were not only powerful but also fun and accessible. Today, Acemagician is leading the way in miniaturizing personal electronic devices, making technology more convenient, portable, and accessible. Our brand slogan, "Mini Space, Big World," reflects our mission to bring the magic of technology to the world of personal consumer microelectronics.We are passionate about empowering individuals and businesses with cutting-edge technology that helps them achieve more and reach their full potential with our personal consumer microelectronics.We provide powerful mini PCs that empower individuals and businesses to unleash maximum computing power in a compact form factor, enabling them to work and create from anywhere. We are committed to sustainability and strive to offer portable computing solutions that reduce environmental impact while providing cutting-edge technology. Through our innovation and dedication to efficient computing, we aim to enable people to achieve more with limited space and resources.

ACEMAGIC (acemagicians.com) has 290 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.

Also known as: acemagicians.com
Website: acemagicians.com
Category: Computers & Phones
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 51% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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ACEMAGIC reviews

290 approved reviews, newest moderated first

Alberto M.
Feb 26, 2026
Pubblicità ingannevole......
1 stella solo perché non si può dare di meno..grande serietà per questa azienda, pubblicità per la promozione di San Valentino (200 euro di sconto) peccato che è almeno dal 15/2 che il mini pc è esaurito.e se provi a scrivere, ti rispondono solo con messaggi automatici...bravi belle pubblicità ingannevoli...
Response from ACEMAGICFeb 26, 2026
Gentile cliente, siamo profondamente dispiaciuti per l’esperienza di acquisto estremamente negativa che ha avuto, e ci scusiamo sinceramente per questo! Durante la promozione di San Valentino con sconto di 200 euro, questo mini computer è stato esaurito già il 15 febbraio a causa della domanda molto superiore alle aspettative. Non abbiamo rimosso tempestivamente la pubblicità promozionale, aggiornato l’inventario in tempo e garantito una risposta umana tempestiva dal servizio clienti, facendole pensare che si trattasse di pubblicità ingannevole. Si tratta di un grave errore nel nostro lavoro. Abbiamo subito avviato una correzione interna per ottimizzare la sincronizzazione tra pubblicità e inventario e il meccanismo di risposta del servizio clienti. Ci scusiamo nuovamente per la nostra negligenza. Se ha ancora bisogno di acquistare il prodotto o ha altre domande, non esiti a inviarci un messaggio privato: ti risponderemo immediatamente con un operatore umano per risolvere ogni problema!
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Jamarrion T.
Feb 10, 2026
RGB Failed, Support Was Amazing
I had a good experience with ACEMAGIC overall. The RGB lighting on my unit stopped working, which was disappointing, but their support team responded quickly and was super helpful the whole time. They kept communication clear and worked with me to find a fair solution, which I truly appreciated. Problems can happen with any product, but great customer service is important. In the end, I’m satisfied with how everything turned out.
Response from ACEMAGICFeb 10, 2026
Dear,customer We sincerely apologize for the RGB malfunction on your ACEMAGIC AM08Pro Mini PC and the disappointing support experience you have faced. We take product quality and customer satisfaction extremely seriously, and we deeply regret the inconvenience and frustration this has caused you. Our technical support team is ready to assist you and resolve this issue properly. To help us look into your case quickly and effectively, please kindly provide us with your full name, email address, phone number, and order details. We will follow up with you immediately and do our best to solve the problem for you. Thank you for your patience and understanding.
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gokhan G.
Feb 8, 2026
Very good price for new laptop
Very good price for new laptop. But what you get is propably what you pay for. Did not like the platic feel on the keyboard and the os seemed different. Return process was ancient and customer service needs to improve. Paid to return asked for evidence of me packing the return.
Response from ACEMAGICFeb 9, 2026
Dear customer, We’re truly sorry to hear about your disappointing experience with your new laptop and our return process — this is not the standard of service we aim to provide. We’ve already sent you a direct request asking for your full name, email address, phone number, and order details. With this information, our team can thoroughly investigate your case, address the issues with your laptop and return experience, and work to resolve everything as quickly as possible. We appreciate your patience and hope to hear back from you soon so we can make this right for you.
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Gerald
Feb 3, 2026
PC portable acheté sur Amazon dont la…
PC portable acheté sur Amazon dont la fermeture de l'écran est devenue capricieuse (fragilité du support qui se déboîte et finit par casser si on insiste en rabattant l'écran). Service client qui demeure muet alors que le portable est encore sous garantie. Ma chance, c'est d'être passé par Amazon dont le service client, très professionnel lui, m'a proposé un remboursement de suite après renvoi du portable. Pour résumer : matériel fragile et service client déplorable, à fuir.
Response from ACEMAGICFeb 4, 2026
Cher client, nous vous présentons nos sincères excuses pour les désagréments causés par votre PC portable et par le manque de réponse de notre service client jusqu’à présent. Nous avons déjà adressé une demande à vous : veuillez bien nous transmettre votre nom et prénom complets, votre adresse e-mail, votre numéro de téléphone ainsi que l’ensemble des détails de votre commande. Dès que nous recevrons ces informations, nous étudierons immédiatement votre dossier sous garantie et mettrons tout en œuvre pour vous apporter une solution satisfaisante. Merci pour votre collaboration.
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Franyely Guedez O.
Jan 30, 2026
Compré un ordenador portátil en Amazon …
Compré un ordenador portátil en Amazon de esta marca el año pasado, la use para lo necesario y justo a los 12 meses y unos días se dañó. Literalmente murió por completo dejando de funcionar. NO RECOMIENDO esta marca. Escribí al servicio técnico y no me dieron solución. Pésima atención y pésima calidad de ordenador. Orden #407-9266355-2557155
Response from ACEMAGICJan 31, 2026
Estimado cliente, ¡muchas gracias por compartir tu experiencia y facilitarnos el número de pedido! Agradecemos enormemente este detalle, ya que nos sirve de base para iniciar el seguimiento de tu caso. Para poder atender tu problema de forma más rápida y eficiente, te sería de gran ayuda si pudieras proporcionarnos tu nombre completo, dirección de correo electrónico y número de teléfono. Asimismo, te informo que ya he enviado una solicitud a tu lado para que nos compartas estos datos; con ellos, nuestro equipo podrá localizar tu registro de compra inmediatamente y avanzar en la solución de tu inconveniente sin demoras. Agradecemos tu colaboración en este proceso.
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mom B.
Jan 29, 2026
ABSOLUTE GARBAGE!
ABSOLUTE GARBAGE!! THE BACKLIT PANEL WENT OUT AFTER ONLY 1 YEAR OF MINIMAL USE! You are much better off buying any other brand. Their customer service is all overseas, their product support is non-existent. DO NOT BUY THIS BRAND!!! ACEMAGIC is absolutely awful.
Response from ACEMAGICJan 30, 2026
Dear customer, We sincerely apologize for the frustrating experience with your ACEMAGIC device’s backlit panel and the inconvenience this has caused you! You can reach out to our official ACEMAGIC customer service department directly for dedicated support, or you can edit your comment to provide your full name, order number and contact information—our team will immediately follow up and assist you with this issue thoroughly. We value every customer’s feedback and will do our utmost to resolve your problem as soon as possible. Thank you for your patience and understanding.
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Sergej N.
Jan 19, 2026
Nach dem Stromausfall M2 SSD kaputt
Nach dem Stromausfall M2 SSD kaputt, alle wichtigen Daten sind weg, nichts geholfen muss zu teuren Varianten greifen für ablesen, wie PC 3000. Nach M2 SSD Karte Austausch PC läuft wieder, allerdings Support mit der Firma geht nur über 2 Tagen, dann bricht ab seitens Firma, kein Antwort mehr, egal wie viele Mails noch abgeschickt wurde. Die Anfrage nach Windows Produkt Key bleibt ohne Antwort, so füllt man sich komplett alleine gelassen...... nur Stress und nichts anderes....
Response from ACEMAGICJan 20, 2026
Sehr geehrter Kunde, wir bedauern es sehr, von Ihrem unzufriedenen Erlebnis nach dem Stromausfall und der daraus resultierenden M.2 SSD - Beschädigung zu hören. Wir nehmen Ihre Beschwerde sehr ernst und haben bereits eine Anfrage an Sie gestellt. Um Ihnen weiterhelfen zu können – sei es bei der Klärung des Support - Problems, der Anfrage zum Windows - Produktkey oder der Bereitstellung möglicher Hilfestellungen – bitten wir Sie, uns bitte folgenden Informationen zur Verfügung zu stellen: vollständiger Name, E - Mail - Adresse, Telefonnummer sowie Bestelldetails. Sobald wir diese Daten erhalten haben, werden wir uns umgehend mit Ihnen in Verbindung setzen und alles tun, um Ihr Problem zu lösen. Vielen Dank für Ihr Verständnis und Ihre Unterstützung. Mit freundlichen Grüßen
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Ismael R.
Jan 12, 2026
I recently purchased an ACEMAGIC Mini…
I recently purchased an ACEMAGIC Mini PC for my home office, and I'm honestly blown away by its performance. I was a bit skeptical about how such a small device would handle my daily multitasking, but it runs smoothly even with several heavy apps and dozens of browser tabs open. The setup was incredibly easy, and I love how much desk space I've reclaimed. It's also surprisingly quiet, which is a huge plus for me. If you're looking for a powerful yet compact alternative to a bulky desktop, I highly recommend this brand. Great value for the price!
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