Ace HardwareReviews of acehardware.com

Its hit or miss with these guys, its odd.

I wasn’t looking for a genie in a bottle but i got one. Martha at the Ace in Danbury CT is an angel. I had her for 30 minutes helping me find all the right screws for my kids projects. It was amazing. The internet cant do what she did. Best helper I’ve ever had in a store. However the other people in the store lack enthusiasm, they lack charisma. It’s bleak.

I bought a couple of items from the Salmon Creek location. When one item was faulty and I didn’t end up needing the 2nd one I went back to return them. after a couple minutes of being denied the faulty item was returned. the unused item was not. The lady I dealt with was very short (almost rude) with her answers. She wasn’t going to compromise, Explain, she just wasn’t gonna return the item. The atmosphere of the salmon Creek location is night and day when compared to the battleground location. On my way home I stopped into the Battle Ground location. they returned the unused item (that I didn’t buy from their location) in 30 seconds. no questions asked. Very polite and very helpful. the employees at battleground are always helpful and happy to see their customers (With the exception of the gentleman in the hat that works in the nuts and bolts. He can definitely make you feel like you’re wasting his time & is easily frustrated). needless to say that’s the last time that I will visit Salmon Creek location. I’ve been there one time before these 2 recent visits during Covid and got the same horrible experience. The guy that was following me around literally ushered me out of the store because I didn’t know exactly what item I was going to purchase when I walked into the store. I tried to explain to him that since they make more than one type, brand, price of an item I wanted to look at my options for a few seconds. So my advice is for anyone that is going to visit an Ace Hardware steer clear of Salmon Creek and Battleground is a great option!!!

Ace Hardware had internet problems.A recorded message mention to close the app and re open. The website did not show a location for my 4 bags of compost and I was charged $314.46 for the compost to be shipped from Georgia .i live in California They avoided me by not calling back as expected and then was told my case had not been reviewed. My store locator was in Roseville Ca but when the compost was not available there it bumped the order to Georgia not even close to Roseville but across the US.I felt there needs to be a pop up with the location and shipping charges.Ace has lost a customer. Do not order on line or you may experiencing the same. They misspelled my name on an e mail and misspelled compost. Are you surprised?I am a rewards customer . I contacted Capital One and they have sent a dispute letter

I mix our spend across the big boxes and of course our local Ace Hardware. I've noticed Ace has become more competitive on price and the service has always been top notch. I've gone in a few times lately and the location by us has been really helpful in guiding us through a DIY toilet replacement and talking about the benefits of the different flange types to even our first flat top (Blackstone). The big guys might get the purchases of consumables, but find it to be a much better experience on some of the more critical purchases that you have to live with day in and out for years to come.

I have been going to Ace for decades. My store on Rogers Ave in Fort Smith, Ar is great! The man who helped me today was Brad Beyerle. Smiling, pleasant, lively, and worked with my budget to get the best quality product that was more money budget friendly.

I Received a Christmas gift of a door lock set and it is the wrong type. Still brand new in the box, never opened. I went to bring it back to the local store, to find out it was bought at Ace online 34 days ago and they only will refund for 30 days... yep I'm 4 days late and they wont even give a store credit. Called customer service, they said the same thing, to bad, you are stuck with it since you did not return it within 30 days and no there is no leeway for 34 days. I have been an ACE member for 20 years, spent thousands of $$$, but I can't get a refund on a brand new item purchased by mistake, as a gift. Never buy from ACE on line. UPDATE: I was able to talk to the manager at Cotton Ace hardware. He saw I picked up the item in December, so he issued the credit. Still never will buy online again.

Don't buy from this business! They refuse to let me return a defective product, with a receipt, within 2 weeks of purchase, and at the same store! I am out nearly $200 for the defective things and drove 6 hours to get to the original store. What a waste of time, gas and waste of space Ace is!