Ace HardwareReviews of acehardware.com

I have loved Ace hardware over the years. Yesterday was a shock. I needed one good pulsating sprinkler to attach to a hose for a small garden bed. I asked if someone could show me how to adjust it. No one was interested, not even the store manager. He said he didn't have time to Google it even thought there were no other customers waiting. I went home and finally figured it out myself. I hope this is an anomaly. This Ace store is in Skyland in South Asheville, NC.

Excellent Service at ACE Never had a Bad experience The Ace I go with is Southwest Ace Karen …. Aka K2 is great as Cashier ! Can’t tell you how many times I have returned product with no Hassle Thank you ACE and Karen ⭐️

does amazon accept their invoices?

Stopped into the Old Cheney store in Lincoln, Scotty Lehl was able to help me solve a problem to make a reverse hose split.

Married Landon Bowls frequently flirted with & had inappropriate relations with the women he delivered to from Lenexa KS. Many stops were made when there were no deliveries or pickups. Many women rode in the ACE delivery truck. Many times Landon wasn’t off work until 6pm when everyone else was off at 5pm.

Ace Hardware, "The Helpful Hardware Place" Keene, Kennewick, WA - Helpful No More! My son purchased his first weed whacker this weekend, and I went with him to help him get the right tool. We settled on the Stihl Weed whacker and, with extra cord and supplies, we spent over $240 at Ace that day. The salesperson assured us that they "always check their equipment to make sure it works before it leaves the store." They took the weed whacker to the back of the store for approximately 10 minutes and returned, claiming they had started it and topped it off. However, when we got home and tried to use it, it wouldn't start; it was flooded. It never started while in our possession. I've owned yard equipment for years and knew something was wrong. We attempted to return it to the store, but were told there was no manager present, so a return couldn't be processed. The salesperson instructed us to return on Tuesday to speak to the manager. When we returned on Tuesday, we were initially told the manager, Joe, wasn't in the store as he was out doing deliveries. After waiting, we left to run errands, and upon returning, we were informed that Joe was back. However, it seemed chaotic, with a propane delivery person also expressing concern about the delay. Despite repeated calls to the back, Joe didn't appear until 2:30 pm, and when he finally emerged, he seemed dismissive and didn't introduce himself as the manager. He denied our return, accusing us of flooding the weed whacker, despite it never working. It was a disappointing experience, and it felt like the "Helpful Hardware Place" was anything but helpful. Joe at Ace Hardware of Keene in Kennewick, WA, did not prioritize our issue, even though my son had spent a week's worth of wages on a product that never functioned. How disappointing, Ace Hardware. At this point, I'd rather give my money to big box stores; at least they are polite when refusing service.

They tried to rip me off and even after being confronted with it ! They still have their rip off add up and trying to rip others off . It is the old bait and switch game as all ways . As always their corp rite info is buried took a long time to dig it out and still no one has answered the phone ! I still have no proof of my money being returned .

I tried to order an item at 11:15 pm on 4/30. The sale was 4/29 - 4/30. As I tried to order this, the price went UP $20. I sent them photos of the order AND the ad price (photos had date/time stamps). I emailed them EVERY day and every day a different customer service rep said they couldn't do anything about it because the price was up to the store (even though this order was TOTALLY online). Lo and behold, AFTER they DOUBLED the price, they said they could give me the original discount. They could have EASILY given me the original discount at the time I ordered it or even the next day, but they REFUSED. WORTHLESS GREEDY company!