Ace HardwareReviews of acehardware.com

I've been shopping at Carter's Ace Hardware for years. The people are always knowledgeable, friendly, and eager to help. They have a nice selection of merchandise for home maintenance and repairs. They even have cleaning supplies and more! I was there yesterday trying to find a product on my own and an Ace employee, Mike noticed that I might need help and came over and instantly found the product I was looking for. He was professional and friendly. The customer service here is always top notch! It's wonderful that we have this hometown run businesses in our community and I enjoy shopping there. I highly recommend Carter's Ace hardware.

I bought two motor vehicle transponder keys online ( the least expensive place to find these keys). I brought the keys over to a local Ace Hardware in South Florida where I live. The manager told me the keys must be bought at Ace to cut them. Out of curiosity I asked the manager," how much$". The price is $100 per key ($99.99), he told me after taking 2 minutes to check his computer.. I walked out laughing, went to the local lock smith who cut two keys for $4. Then it was a simple programing procedure that I searched on the Internet, putting in the year, make, and model of the car to learn the programming procedure. It was a simple DIY project that saved me $196.

Ace did a deal online for the Milwaukee M18 cordless vacuum. Buy the vacuum and get a free 5 amp hour battery. I placed the order on September 16th. They canceled my order on September 23rd with no explanation of why. Called Ace they told me the batteries are out of stock. They are still advertising the deal 5 days later.

I bought some outdoor chairs and kept them in a shaded area during the summer. Despite not being in direct sunlight, they were completely ruined by the high temperatures outside. Even though they are still under the warranty period, ACE decided not to respond, claiming I should have bought a cover for each chair. No one informed me of this at the store, nor was it included in the instructions when I purchased them. They were sold for outdoor use! This makes no sense.

What a disappointment. Ace Hardware used to be a name you could trust. I took a chance on them for old time's sake and they failed me. Never again. The item I wanted wasn't in my local store but it was in stock at other locations 10 plus miles away. They said they could deliver it for free to the store near me. I paid for it online on a Tuesday morning. I needed the item that following Saturday. I figured that would be no issue. I also joined their website so I could be notified easily. On Friday I logged in to my account and it said I had made no orders. I called the customer service number and kept getting transferred to line that would disconnect me, so I called my local store. The manager said he found my order and they were suppose to receive it that Tuesday. I ask him to cancel the order but he said he couldn't. So I started calling the customer service line again.After several tries I eventually reached an overseas agent. He said it was in transit and couldn't be canceled until it reached the store. A refund couldn't be processed until it was cancelled by the store. He added it would take 7 to 10 days after that to get my funds back on my card. I wasn't very happy about that but what really made me mad was when I got a notification from my card that the payment wasn't processed until after I spoke to their customer service agent. Ace Hardware, a once great company is dead and gone. All that remains is a hungry ghost of it's former self, too desperate to trust.

My lawnmower self propel mechanism hadn't worked for a long time. I had replaced the belt but it still wouldn't work. I called the Soni Ace Hardware, Woodstock, GA and spoke to the lawnmower repairman, Mark Arnold. I told him I desperately needed it but didn't know if I could get the mower loaded in the car by myself, as everyone around me in the neighborhood is working. He even offered to come by my house after he got off to take a look at it! I did manage to get it loaded, took it to him and he immediately turned it over and surveyed the situation. He made an adjustment to the cable on the handle and got it working in 15 minutes. Mark is a great asset to this store and I can't speak highly enough of him. 😊

Not sure why Ace has such low reviews. They are actually a wonderful hardware store. They have a little bit of everything and you don't have to walk a football field length to get it. Also, their customer service compared to other hardware stores is much better. Ace is the helpful place!

We bought a lawnmower at another store only to find that there were some pieces that were not hooked up.. after trying ourselves to fix them we were unsuccessful and decided to take it to the closet place to ask for assistance- The gentleman in the repair shop at Ace Hardware in Eagle Point was more than willing to help us out and within minutes he fixed the issue… Didn’t get his name but can’t Thank him enough for taking time out of his schedule to help us… Ace Hardware came thru