AccuLynxReviews of acculynx.com

Work for a big roofing company and this is a great way to keep your ducks in a row!

horrible horrible company. worked for a roofing company years ago. Keep asking to be removed from calling list as it is a personal phone number and yet they keep calling. have turned them over to the attorney general. and will be contacting my attorney.

I've been trying to get these people to stop calling me for 5 flipping years. At least 4 times a year they call and ask me if I still work for a company that has been out of business for 4 years! MORONS!!!!!

The software is very expensive to have per month. They offer no single user option available. Called to cancel in April 2025 and was told the payment we made would be put toward the next month service and they couldn't refund it (even though it was done on same day). Keep in mind we were cancelling so how could it be credited to net month. Called on 6/9/2025 since we noticed there was another charge (even higher) and called in to see what was going on... not only did the lady I spoke to make negative comments she stated, "if you can't afford $300 per month you can't afford a lawyer". I told her I was recording the conversation and she didn't seem to really care. I highly encourage EVERYONE to not use this company or program with extremely bad customer service as they have. We do seek to take our situation to legal action and expose the wrongfulness of this company.

We are very unhappy with this service. We decided to discontinue the use of Acculynx. Then one of their Sales representatives tried to get us to stay and gave us a free month to review the software. After review, we decided to not go with their service. Then at the end of this review we were charged the subscription fee of over $1400. I asked them to cancel our service and for a refund since we didn't use their software. They denied our request and stated that since I did not take the calls from their Sales reps, then they would not issue a refund.

DO NOT CONTACT THEM FOR SERVICE! We were looking into company for a CRM and decided to use Leap instead because sending contracts cost with Acculynx and the monthly was substantially higher. We have since been bombarded with calls daily for over a year. At a certain point it has to be considered harassment. Always random numbers, but holy cow looking at legal avenues.

They are ruining this crm by taking away the message board. There is no way to see a full chronological history of the claim without it.

AccuLynx is a great program to use to provide good customer service. It is thorough and easy to navigate. The recorded training sessions was very easy to use and allowed me to do when it was convenient for me and also to start and stop so I could take good notes. It is a way to make people accountable for their part and to make sure nothing is missed. Getting used to the software is the hardest part, but once you get that down it is very easy. The dashboard allows you to see the activity of everyone and keeps everyone notified of the changes being made. There are just a one change I would make such as a way to look up customer's by phone number or to give each individual customer a prospect I.D. number. this would make my CSR job a little easier....Besides this it is a great program to use and is good for the business.