AstroVPN Reviews | Read Customer Reviews of astrovpn.co

AstroVPNReviews of astrovpn.co

4.439 reviews
Internet & Software
37 South Street, Fort Atkinson, Wisconsin

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AstroVPN

About AstroVPN

Veilock (formerly AstroVPN) was originally founded in 2016 by a group of IT-savvy students passionate about creating VPN solutions that could bypass Deep Packet Inspection (DPI) and restrictive firewall systems. What began as a small-scale beta with 130+ users, mostly students, quickly grew into a global collaboration focused on privacy, security, and freedom online.Over the years, Veilock experimented with advanced privacy features, including built-in ad and malware blocking to further enhance the user experience. While the mission was clear, limited resources and scaling challenges made it difficult to keep pace with the growing demands of a secure and reliable VPN service.In March 2025, Veilock was acquired by Nubinity, LLC — a trusted leader in managed IT services and connectivity infrastructure. With this acquisition, Nubinity brings the operational maturity, infrastructure scale, and 24/7 support needed to elevate Veilock into a modern, reliable, and privacy-first VPN solution.We are fully committed to honoring the original vision of Veilock while improving every aspect of the service — from performance and platform stability to user support and security. The future of Veilock under Nubinity is not just about continuing the legacy — it’s about building a VPN that sets a new industry standard.

AstroVPN (astrovpn.co) has 39 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: astrovpn.co
Website: astrovpn.co
Category: Internet & Software
Location: Fort Atkinson, Wisconsin
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 77% of reviews.
Latest: Most recent review: May 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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AstroVPN reviews

39 approved reviews, newest moderated first

Nemanja
May 22, 2025
be careful
support email doesn't work and vpn can't be used. Avoid Edit: I did successfully opened a support case with astrovpn and requested support - this was handled promptly and refund was issued almost immediately - so, you may have very different experience. Support email didn't work, this may have been fixed now but I didn't confirm.
Response from AstroVPNMay 22, 2025
Hello and thank you for your review. After investigation, we see that you have successfully opened a support case with us and requested support. That support was provided to you and we provided the requested profiles in the ticket. Furthermore, we see that a refund was issued to you (details in the same ticket). To clarify - [email protected] is the correct email address and it is confirmed working. Unfortunately, your review does not reflect your actual support experience. We are happy to discuss this with your further either phone or the existing ticket. UPDATE: We looked into this further and it appears you sent a request to [email protected], not [email protected]. We do not accept support requests on our sales address.
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Dylan K.
Jan 9, 2025
Seems to be a scam
Seems to be a scam. After payment it says you need to download open vpn, and set it up with a location file. The file is not on their website, as their instructions claim, and after 5 days they still haven't responded to my support request.
Response from AstroVPNApr 20, 2025
Hello, thank you for taking the time to share your experience. AstroVPN / Veilock was recently acquired by Nubinity, LLC (nubinity.com). We understand your frustration, and this is certainly not the experience we want you to have. Please note that your review refers to a period before our team at Nubinity acquired the VPN service. Since taking over, we’ve been working hard to address past issues and provide the level of support and reliability our customers deserve. We’d really like the opportunity to make things right for you. Please reach out to us directly through our support system at https://help.desk.nubinity.com or send a support request to [email protected] so we can assist you further and ensure you get the service you expected. Thank you for your patience, and we hope to earn back your trust. — The Nubinity Team
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Wang J.
Sep 12, 2024
Absolutely no response from support
I purchased a 3 month plan from Veilock (previously known as AstroVPN) on 9/5/2024. It’s been 6 days and I have yet to receive any communication or login information. I contacted support on their website multiple times, but only received automated response. Messages sent to their Facebook page and discord channel also fell on deaf ears. At this point I only wish they’d honor their 7 day money back guarantee and refund my purchase.
Response from AstroVPNApr 20, 2025
Hello, and thank you for taking the time to share your experience. We’re truly sorry for the lack of communication and support you’ve experienced. Veilock (formerly AstroVPN) was recently acquired by Nubinity, LLC (nubinity.com), and we understand how frustrating this must have been for you. Your review refers to a time before our acquisition, and unfortunately, it’s clear the level of service you received did not meet expectations. Since taking over, we’ve been working to correct these issues and restore trust with our users. We’d like the opportunity to make this right. Please contact us directly through our support system at https://help.desk.nubinity.com or email us at [email protected]. We are also active on Discord. Our team will be happy to look into your account and assist with your refund request under the original 7-day money-back guarantee. Thank you again for your patience — we’re committed to doing better. — The Nubinity Team
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John S.
Apr 28, 2024
The product didn't work
The product didn't work. Support wasn't helpful. They were unprofessional and took many days for a simple request.
Response from AstroVPNApr 20, 2025
Hello, and thank you for your feedback. We’re sorry to hear that your experience with the service and support was disappointing. Please know that AstroVPN / Veilock was recently acquired by Nubinity, LLC (nubinity.com), and we have already addressed the issues you’ve described. Unresponsiveness and unprofessional support are not acceptable to us, and we’re committed to turning that around. We’d appreciate the chance to assist you directly and provide the level of service you deserve. Please reach out to us via our new support system at https://help.desk.nubinity.com or email us at [email protected], and our team will work to resolve any outstanding issues quickly. Thank you for bringing this to our attention — we’re here to help. — The Nubinity Team
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Derek
Mar 13, 2024
Service was exceptional and exceeded my…
Service was exceptional and exceeded my expectations, as a startup I was impressed with the stability of the servers and the great customer support experience.
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Victor
Feb 20, 2024
Firstly bad but then better experience in China
1️⃣This VPN is implemented by configuring an OpenVPN file, not a specific app, so their client cannot be found. You can use the public openVPN App so this is not quite a problem. 2️⃣The configuration file requires a username & password. Their official website says that the username & password will be sent to you after your purchase, but in reality, I received nothing immediately. It seems few supporters are working here. I was able to get all of these hours later. 3️⃣In the beginning, the speed was a little bit low in China, even when I had a special bypass server prepared for this situation. But it then gets better. This type of server does not require a username & password. But it should be noted that just being able to connect to this point is better than most famous VPN companies. 4️⃣The bypass server is few. You can only get one or two servers for China's situation. I expect to expand the number of bypass servers. And I am looking forward to the servers that can unlock video streaming in China.
Response from AstroVPNFeb 25, 2024
Hi there, Victor! Thank you kindly for the detailed review, and for allowing us to demonstrate the power of our bypassing technology, which can indeed take a few hours for China's network to develop trust in (as our bypass is unique per customer). Support responsiveness is something we're collectively working on improving, and we're thankful for your patience and understanding during these challenges.
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Lenore
Feb 6, 2024
Looks like a scam company
Looks like a scam company. I encountered issues connecting to the VPN and attempted to contact customer service multiple times without receiving any response. Based on my observations, there appears to be only one individual handling customer inquiries. My vacation in China concludes in one month, and unfortunately, I have been unable to establish a VPN connection throughout my stay.
Response from AstroVPNFeb 25, 2024
Hi there, Lenore! Thank you for this review and for sharing your experience with our product. Our support team is rather limited, and as you mentioned, heavily relies on a few specific people currently. In the case of our VPN's performance for you, we'd be very happy to offer you a full refund in this circumstance for the inconvenience. Please feel free to contact our support email and we'd be happy to get that started for you.
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Nitesh S.
Dec 14, 2023
Best VPN for China with an awesome support team
I had asked my Chinese friend to try a lot of VPN providers(including some of the well known ones in the market) before my China trip because I was a bit paranoid(to be honest) to not have connectivity to usual apps after landing there. Everytime I got the feedback that it didn't work until he tried Astro VPN. Honestly looking at their pricing I wasn't sure it'll work but the feedback I got from my friend was - 'It works flawlessly and is very stable'. With their bypass VPN server i was able to complete my China trip without any hiccups. Their support team is one of the best I've come across in my life. Kudos to all the hard work. I'll definitely recommend them to anyone traveling to China.
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