AccuLynxReviews of acculynx.com

I just called to sign in and the sales rep raised the voice for a simple question, because i am concerned for spam calls. bad customer relationship.

Avoid at all costs, they will hold your data hostage, too expensive, much better options out there today, they may have been good 20 years ago.

In May 2025 I filed a BBB complaint regarding a refund that was owed to me for about $800. Shortly after, customer service emailed me and said they had been planning to issue the refund, but because I filed the complaint they would no longer process it. That response alone says everything. If a company truly intended to refund a customer, a complaint should not suddenly change that decision. In fact, it suggests the refund was never going to happen in the first place. Penalizing a customer for using a formal complaint channel is unprofessional and raises serious concerns about how disputes are handled. Time has passed since this happened, but the experience still stands out. Policies and billing issues can happen with any company, but refusing a refund specifically because a customer filed a complaint is not acceptable business practice.

Two years as a customer. Promised easy data retrieval upon cancellation. That promise did not hold up. After cancelling due to increased pricing for basic features, accessing my company’s own files and documentation became unnecessarily difficult. For a system that markets itself to contractors, this is a serious oversight. Know exactly how you’ll get your data back before you ever upload it. This is the third time this issue has come up with previous clients. We decided to call acculinks and they told me it would cost $600 for me to review this clients files. For 5 minutes to review One customer file, it would cost 600 plus dollars...

We have used this program for a few years with another company then used it for our own. While it was useful in keeping track of jobs and customer contacts, the fees are excessive. When we set up our account, I was asked how many users because you are charged per person. At the time, we had 7 users, but they assured me that if that changed, to go into settings and adjust who was active and I would only be charged for ACTIVE users. THIS IS NOT TRUE!!! After reviewing my account, I have been over charged for 5 months for over $1000 for users who were not active! We are a small company and this is not fair. When I reached out to let them know to adjust my bill, they would not refund me the previous charges and told me I needed to call a sales rep to adjust users- the settings making a user inactive does not report to billing. This would've been useful information. To me this is a scam, encouraging max charges. I will be exploring other CRM programs with better transparency and customer care!

horrible horrible company. worked for a roofing company years ago. Keep asking to be removed from calling list as it is a personal phone number and yet they keep calling. have turned them over to the attorney general. and will be contacting my attorney.

I've been trying to get these people to stop calling me for 5 flipping years. At least 4 times a year they call and ask me if I still work for a company that has been out of business for 4 years! MORONS!!!!!

The software is very expensive to have per month. They offer no single user option available. Called to cancel in April 2025 and was told the payment we made would be put toward the next month service and they couldn't refund it (even though it was done on same day). Keep in mind we were cancelling so how could it be credited to net month. Called on 6/9/2025 since we noticed there was another charge (even higher) and called in to see what was going on... not only did the lady I spoke to make negative comments she stated, "if you can't afford $300 per month you can't afford a lawyer". I told her I was recording the conversation and she didn't seem to really care. I highly encourage EVERYONE to not use this company or program with extremely bad customer service as they have. We do seek to take our situation to legal action and expose the wrongfulness of this company.