Account MypaymentvaultReviews of account.mypaymentvault.com

One star is too high! Declined by every UK retailer I have tried, then told it's my fault My employer issued a work incentive as a virtual card through My Payment Vault. I have not been able to spend it anywhere. Not "some retailers" — every single UK retailer I have tried has declined it. That includes high street shops, travel agents and amusement parks. There is no pattern to it beyond the obvious one: the card does not work in the UK. My Payment Vault's explanation changes depending on who you speak to. Sometimes it's a vague "security" decline. More often I'm told that according to their records I have entered the card details incorrectly — which I have not, repeatedly, across multiple retailers and multiple attempts. At no point has anyone been willing or able to tell me which UK retailers do accept the card. The answer I was given was that there are too many to list, which is not an answer at all when nothing I try works. Support makes it worse. Agents decide the query is resolved without checking whether it is, then close the chat. Follow up and you start a new conversation and explain everything again from scratch. You are also logged out constantly, so simply holding one conversation together is a job in itself. The reviews here are near identical, so this is how the business operates rather than bad luck. Employers: if you use My Payment Vault to pay staff incentives, understand that UK staff may not be able to spend a penny of it. That is not a reward, it is an unusable balance and a fortnight of arguing. Would not recommend.

It is full of professionally trained but awful customer service representatives. This company asks for extremely sensitive personal information just to access or use a gift card or prepaid debit card. In my experience, there always seems to be another excuse or requirement that delays access to the card, making the process so frustrating that you may eventually feel like giving up on using it altogether. Their customer service has been terrible. I was particularly concerned when I received an email requesting sensitive personal documents, including government-issued ID or passport information, as part of the verification process. Based on my experience, my advice is to stay away from doing business with this company if possible. The amount of hassle, delays, and frustration involved in simply accessing a prepaid card is not worth the headache.

Cards constantly not working correctly. And the support is hit and miss. They use to be really good but the past two months all I've had are problems. I'm not sure what is going on.

I lost my card and had it replaced at the location where I go and the money is deposited. When I get the new card it doesn't even work turns out the strip is bad and the card has to be replaced again. You would think since the card doesn't work they would have overnighted a new card or provided someway for me to access my funds. Nope nothing. So now I get to wait another 7-10 business days meanwhile my bills are already overdue. I would not suggest using this company if you can avoid it.

Awful company and dodgy system, the digital card never downloaded, this company should be investigated as fraudulent.

I wish I could rate zero stars. Link stopped working and locked me out of $300 of my funds. So far no help from customer service, zero communication, and my bonus is now just... theirs? I guess?

Like almost every other review, a poor experience from the beginning and wish I'd chosen an alternative gift card through Thank Box. Payments declined immediately after setting up the card and their surly customer service saying its a fraud check which will take 5 working days. Weirdly I went back on a few hours later and the card seemed active, so I've cashed it out onto an Amazon Giftcard which worked. Will give these a wide berth in the future and suggest Thank Box and Tremendous reconsider including this pre-paid mastercard on their gift selection as it is absolute trash and diminishes their brand.

Just another virtual card provider that: • Operates internationally but supposedly can’t provide a list of non-U.S. retailers that actually accept their card because apparently ‘there are too many’. • Tells you that your card was declined for some miscellaneous security reason when, really, their card simply does not work with that retailer (as with many other retailers). • Has customer service agents who unilaterally decide your query has been adequately resolved without actually checking if you are happy with the resolution and just close your chat so if you want to follow up you have to start a whole new conversation and explain everything to someone else from scratch. Would not recommend at all and I honestly do not understand why so many companies opt to use these sorts of virtual card providers to issue their prize draw rewards.