Account MypaymentvaultReviews of account.mypaymentvault.com

Since switching from "prepaiddigitalsolutions" to "mypaymentvault", when a website requests verification, we no longer receive the OTP code (by email), whereas before it worked, so at that moment, the card becomes unusable . Customer service sends pre-written, uninteresting messages. I tested the technique, that is to say put another email on your e-card (different from the email on the account profile), wait for it to be updated, but that does not work ! I do not know what to do. HELP!

I attempted to verify my documents for a prepaid card application, but it failed. Frustratingly, the provided customer support number offered only automated menus and unhelpful recordings. What I truly needed was a simple solution: a new link to re-upload my documents. It's baffling why this wasn't offered automatically after the verification failure. After a month of back-and-forth emails with no resolution, I gave up entirely. This Company is a SCAM, hence why they had to change their name from prepaiddigitalsolutions, where they also got terrible reviews.

I have quite a few cards with them, still dating back from the time it was prepaiddigitalsolutions.com Now the name changed, I cannot get an OTP to authorize transactions for any of my cards Customer service only provides automated generic 'solutions' whether through a contact form, chat or telephone. No solutions are offered AT ALL, you simply cannot spend ANY funds you might have. With quite come perseverance from my side I managed to to achieve that Mypaymentvault updates my account and I received OTP codes again. Hence upgraded the review from one star to 2.

The service of this company is an absolute nightmare. I have a prepaid card with significant value. No means to use since no OTP password or received, even though my cell phone and email is setup correctly. This is the guidance provided: “If your phone number is outside of North America, be sure to include the 011 and country code”. That makes ZERO sense!!

Worst service ever. Redeem a 50eur card get a 2FA confirmation to mobile phone, card gets rejected because reasons. Why have 2FA in the first place if transactions are being rejected seemingly random on top of that why do you conduct ID verification when after that transactions are still rejected lol. How is this company even alive is beyond me.

Can't even redeem euro, that is used for over a decade as the official currency in my country. Support just keeps on sending automated email, that it cannot be redeemed in my country without a valid reason.

I received a credit card for an over payment to Verizon. I activated it and tried to use it. It was rejected. So, I requested an online bank transfer as an option. I entered my banking information and received no confirmation of the receipt of my information or anything further. The 1800# is a joke. No human is available

Support seems to not care at all just keeps closing tickets repeating same things been waiting 2 weeks no actions from there side for a small payment