AccoladeReviews of accolade.com

It's crazy that my employer pays money for this "service," when Accolade simply adds another barrier to obtaining information or resolving issues (by preventing members from having direct contact with the insurance company). Accolade reps have very little understanding of our plan or the healthcare system in general. Over the years, I've constantly received conflicting and inaccurate information about coverage, plan rules, and in-network providers. When it comes to billing disputes, you can try contacting Accolade, and they will give lip service to resolving the issue ... then weeks and months go by without progress. One rep's excuse was that they don't own a fax machine, so it's hard to imagine they're serious about communicating with healthcare systems. I've only managed to resolve billing disputes by working around Accolade to call billing departments, patient relations departments, etc. on my own. In addition, they claim to give you a "care advocate," but it's virtually impossible to reach that advocate. I've tried calling the extension provided, and they've picked up 0 times over the years. I've also tried to leave messages, but they've returned my call only once over the years. There is no accountability or motivation to help. Zilch. Nada. As someone with chronic health issues who's navigated my fair share of healthcare, the service is truly abysmal compared to any other healthcare entity I've communicated with. As much as our country hates insurance carriers, Accolade is 10X worse because they can't actually help, they can only delay your care or insert themselves as a barrier when trying to resolve an issue.

Accolade is a service that my employer pays for to supposedly help us with claims and other medical support. I have actually had good luck with their nurses. They were kind and knowledgeable. But the customer service on anything to do with claims or billing is absolutely horrendous and a complete waste of money for the employer. I do not recommend them at all. In the particular Claim most recently I had an issue with, I faxed them the paperwork four times with zero response or payment. All four times asked for a supervisor to call me since I wasn’t getting proper service and no one ever called me. The claim still isn’t paid and this has been now 2 1/2 months. This is not the first time this has happened either. They make a habit of not doing what they say. I am going to be filing a formal complaint through my employer. It is a waste of money for them.

This company is literally full of criminals blatantly ignoring anti-discrimination laws and denying coverage for needed treatments.

There should be an option for zero stars. I have been doing their job for months because they are so useless. They don't care since the insurance providers pay them. Their CS was great at one time but has gone steeply downhill in the past year or two. Getting any answers is an exercise in futility and none of the representative can or are willing to think outside the box and put their script aside. Getting a supervisor can take days or weeks, if you get a call back at all. The messaging feature does not work well and although there are opt ins for push notifications for new messages, they never work. I was finally able to opt out of this incompetent and useless service, and contact my insurance provider directly.

You constantly get the runaround. You get scripted answers and then they want to transfer you to somebody else. I worked for an insurance company before and the way that they handle things at Accolade is unacceptable in my opinion.

Service inexistant. Je vais faire une plainte au protection de consommateur

Worst company I have ever dealt with, lack of responsibility, scripted repeated answers, clearly wrong when they provided guidelines in writing which are irrelevant to my situation and do not apply at all. They are incompetent at best and think they can overrule what your longstanding primary care doctor knows that is best for a patient. They are practicing medicine without a license.

Aweful, aweful, aweful! I have been trying fro 8 months to get reimbursed. EVERYONE I talk to says that they will call me back or send me to a "specialist" who will call me back. How many responses have I gotten? ZERO! Is this resolved? NOT EVEN CLOSE! We're not talking about a small amount of $ either. This is nearly $2000!