AccoladeReviews of accolade.com

useless middle man. Accolade adds zero value to the process, other than added communication friction, and confusion.

Accolade adds zero value to the health insurance claims process. In fact, they have run me around in circles for two months trying to get a claim corrected. I contacted the insurance company directly and started to make progress in one phone call. You can't help it if your company offers Accolade. Based on my experience and on the other Accolade reviews here, I strongly urge you to avoid interacting with Accolade at all. Sidestep them and go the insurance company directly. You will save yourself time, money and aggravation. Zero stars.

If you are here reading about Accolade yes, like me your company has decided to try to sell you this idea of a "health concierge" which is a flat out lie and instead a company that is a gate keeper to your insurance benefits. In my case, the company is Lowe's. If your company uses this service there is a guaruntee that you will not have access to customer service of your healthcare plan. This is the job of Accolade. To interject and make sure your plan is not used or you are diverted to a .pdf. But a typical interaction with this will go like this. You open the app, reach out for help. No one is available. Instead of responding to the question, Accolade will reply 5 hours later....likely from outside your time zone "Are you there.....Hello" and then fails to answer the question posed in the chat. It is the most useless service I have encountered as a healthcare product and companies that use this service really should be ashamed for attempting to pass this off as a "benefit".

Thank goodness AA are finally dumping Accolade. What a complete and absolute waste of time they were. Never any claims assistance. Different answers to same questions depending on the agent. No call backs. Stalling, unhelpful incompetence with every single call. My question now would be once Oct 1, 2025 comes around, and Accolade no longer exist (as an AA assist Company) can we call the new service dept. for all the unresolved issues that still exist from the waste of time Accolade lack of service?

The biggest scam in the world along with BlueShield CA. Offered as a virtual alternative through insurance, they will schedule you an appointment, verify all your insurance, tell you the doctor is in network. You pay your copay, and then 8 months later they will try to extort you for more money. Absolutely despicable customer service, terrible interface and app, and absolutely should not be partnered or offered or pushed by blueshield. Both companies are absolute scum and should never be used or trusted. COMPLETELY HORRIBLE NO STARS.

I agree with the awful reviews. On chats, they either cannot read or do not. I have wasted over a day either them

My wife gets Accolade coverage through work. This past week, I had a severe case of strep throat and needed urgent care to get medication to get well. I tried using Accolade because I had been bedridden for days, had a temperature of 104 at times, and felt like I was dying. I made an appt with a doctor through their app, which said I needed to be ready at 1:45-2:00pm. The deadbeat never showed. I took pictures with time stamps as I sat and waited 30 minutes for the clown to never show. I then had to be dragged--almost literally--to an onsite urgent care to get the medication so that I could start doing well. The trip was a nightmare and cost me no end of pain. It all could have been avoided if this shady company did its job. I say shady, too, because they charged me $50 for no-showing my appt, even though it was the doctor, not I, who never showed. They should owe ME $50. I sent them an immediate email response demanding a refund and they didn't even respond. Scam. Don't use. Run. Avoid. Get real help. These people should be sued and not in business.

My experience with Accolade care has been a negative one sadly. The first doctor I saw was pretty nice and the appointment went well virtually even though she was a bit forward with a hint of a rude bed side manor but overall decent appointment. Afterward was where everything went downhill. So they asked me to get a women's physical and labs done. They sent me to quest diagnostic and that went great but my labs came irregular so they requested a follow up. I went to schedule this follow up and Accolade tried to charge me 190$. Mind you my insurance is blue shield hmo so my copay should be 50$ for the plan I have. I tried calling and they were nice but no help and I was consistently told they would get a message to my care lead. After days of waiting and no calls or messages I finally told them about the price and copay and stated I WOULD NOT go to a follow up at a 190$ price when my insurance says 50$. Then all of a sudden not even an hour later they changed it to 50$ so I scheduled an appointment and thought things were good. I then proceeded to schedule my woman's physical, the doctor had sent me the referral and told me I had to look for my own doctor which is not how a referral works I work in home care marketing and handle referrals for medical and non medical care so this was wierd to me but I attempted to do it anyway with no luck (every medical office stated they must be sent a referral from the doctor) so I messaged and called the Accolade care team again with no response for days. Finally got a response and a referral sent to a doctor but I still received no call so I called the doctor to then be told they don't take my insurance this happened 2 times! I was on the phone on hold/talking to random gate keepers for 4 hours. Not sure why there are so many hoops to jump through but I am over it and have switched to a different PCP going forward. For anyone unhappy with Accolade switch to an IN PERSON PCP to avoid anymore headache.