AccoladeReviews of accolade.com

This a gate keeping insurance concierge services that is doing more harm than good. I had an emergency medical situation, and couldn’t find an in-network provider. They made me wait for a month, which was three weeks longer than originally quoted time to find a provider. There will be some massive law suit against this company for intentionally stalling care to emergency services. Also no one needs them. They aren’t medical doctors, they don’t have any real skills, and just drain time from consumers and medical providers. There’s a bunch of scummy people working there who didn’t really make something of themselves so now they get kicks out of wasting people’s time.

One star too many. An overlay to healthcare insurance companies that simply just don't want to deal with their own customers. Keep trying to insert themselves between me and my doctor AND present themselves as a "free" service, when we all know, that in the US, healthcare and free are an oxymoron. Accolade is the same thing as a tariff - they charge the insurance company who passes it along to the corporation who passes it on to their employees. They add extra time to normal approvals, text and phone people can't answer simple questions & just parrot a script. Blue Cross/Blue Shield of Florida (aka Bum Crass/Bulk Sh** of Florida) should be ashamed of themselves foisting this ridiculous complications on an already bloated US insurance scam.

This company is a scam. They will refuse to approve services for no reason and illegally without medical IDs for their approvals. They will also tell your provider that services are covered when they aren't. These scam artists need to be removed.

They are incredibly unorganized. To change a prescription you have to pay for an online doctor visit. To correct a prescription that the online doctor messed up, you have to pay for a new doctor visit. Good luck trying to get anything corrected with their support desk. You'll wait for half an hour at least and then they'll tell you: you need to pay for a new doctor visit.

Waste of time and money. They give referrals to doctors who do not accept Accolade. You have to find this out on your own and wonder why you're unable to make an appointment. Or, you make an appointment and wait for 'insurance authorization,' only to find out after three weeks that you are not eligible. They don't reply in their Accolade chat. I spent two months trying to see the specialists I needed, with no luck, thanks to Accolade. I will change my group to another and forget Accolade as a nightmare.

This has to be one of the worst services my company decided to work with. In order to get answers from my primary insurance I have to work with them. They are supposed to be knowledgeable about claims, bills and authorizations. I made three separate calls: the last one the care coordinator let me know she didn't have a phone number for prior authorizations so couldn't help me. The first one let me know that if the claim says I don't owe anything then not to worry, even though the doctor is putting me in collections since the insurance company didn't pay. Horrible!

We LOVE Dr. Kevin Barrows. (in-network provider). Sometimes on the mobile app making an appointment is difficult But overall Acculade is just fine.

Having to use this service has wasted so much time for me. They are just gatekeepers preventing you from talking to the insurance company and delays you getting actual help. I can’t even make an account on my insurance’s website and have to go through these people who don’t know anything. They need to go away because they are a waste of time and money.