Matt
Accolade - somehow worse than talking to the insurance company.
I'm forced to use Accolade through my employer. It took several months and at least 4 different Accolade representatives to resolve a basic coding issue. Accolade flip flopped on the explanation they gave me for why I had to pay it out of pocket. With inaccurate context, my attempts to resolve it myself with my health provider were unsuccessful for a long time. Accolade made a few separate promises to follow up with my provider and with me, but they broke that promise except for the last time - after I'd written them a negative survey response (which I suppose is the only way to get them to do their job). I think they're unorganized and sloppy; I think it's a shame my company is presumably dumping money into this actively unhelpful service. I've found Accolade to be worse than having nothing - like the reps I talked to were actively working in the insurance company's interests. They thought it was perfectly reasonable for my extremely expensive and comprehensive insurance plan not to cover a single preventative doctor's visit in a year, and acted like I was a criminal for wanting my insurance to pay its share. One of their reps actually accused me of fraud for wanting to file an appeal. This isn't a case where I was wrong about my coverage and am just sour about it. I was correct that this should've been covered. The insurance covered it in the end. If I'd known how much BS Accolade would put me through to resolve it, I would've just eaten the cost. I wouldn't be surprise if that's intentional.