AccoladeReviews of accolade.com

Over 1 year to find a primary care physician with the help of the condescending CSRs at Accolade. When your company turns over insurance to Accolade, it’s time to shop for insurance elsewhere.

The worst experience ever for employees of a Healthcare company. Making us use Accolade was by far the most frustrating experience I have ever had as a consumer. We were all punished for working for a Healthcare company that forced us to use this so called service. It was the worst experience ever. Called them over and over again without ever getting a correct answer. They finally got rid of them thank goodness. Treating your employees like this was telling.

I have been trying to reach an associate I originally worked with in June for 3 weeks now. Still NO response or call back. How can you leave 7 or 8 messages over 3 weeks and still nothing???

This company (middle man) is a joke!! I've been on hold forever just to update a family member on the plan. Why did the UC contract with this horrible company and create another layer to access care.

Terrible.. it’s unfortunate if your company insurance has this “middle man” you’ll never get anyone on the phone.. if you do after wasting hours of your time., they won’t know the answer.. try the live chat on their app? Well still no answer to your question, but they will send you useless links..

Totally Useless. They keep you on the phone for hours and dont resolve anything! They parrot the same incorrect info over and over and dont do anything to correct the info. They are a barrier to my insurance. Extremely Frustrating! Every time its a different excuse!

Another version of useless service, meant to fool people that they actually get something for free for the money they pay for insurance. How can a virtual check up work? You might as well google symptoms and get the same result. Therapists are an insulting joke, a session of 30 minutes with some bored, demotivated, incompetent so called therapist, who barely opens her mouth, no feedback, no advice, she just checks a session on her schedule and gets paid. The quality of medical services and insurance companies got to be unacceptably bad. A lot of money for constant stress and frustration, hours on the phone trying to convince some illiterate receptionist that you need a certain procedure. Blue Shield should focus on quality in office medical care and decent coverage, access to good quality care, without patients having to beg, rather than these useless stupid services that help zero.

Sadly, I had to at least give them one star. Accolade is completely useless. Providers that are listed on their app as 'in network', aren't. When I called and asked about this, the rep told me that the provider was not listed (they clearly were). They told me that my procedure code was not covered, but told my provider that it was. Very conflicting information. Was told they could not provide cost estimates for procedures. So not exactly sure the benefit of using Accolade. Waste of time for me.