I only love accolade because of the person who helps me. I've been on the phone with multiple people who have not help me the way my go to person helps me. It really is who is helping you because I've had terrible staff telling me something that my go to person tells me is not true and goes above and beyond for me.
OC
O/C
We LOVE our Dr.
We LOVE Dr. Kevin Barrows. (in-network provider). Sometimes on the mobile app making an appointment is difficult But overall Acculade is just fine.
LI
Lin
I love Accolade
I love Accolade. I’ve had them for several years. Every time I have had an issue with a doctor, whether it be regarding billing or a prior authorization not being sent in, they have offered to call and do all the legwork for me, which is extremely helpful since I have a job and don’t have time to do it myself. And I can’t even tell you how many times doctors offices have literally lied to me and told me a prior authorization was sent in a week or two ago when in fact, I chat up Accolade and find out they just sent it in the day before or even that day in one instance. I wonder how many of you are mad at Accolade about things that are your doctors faults.
They even found a specialized doctor for my child that I spent literally months trying to find and had no luck. I’m so grateful to Accolade. They also offer a lot of free benefits and programs. That’s why they send you the links, to let you know about them. They’re there to try to save you money and help you understand how your plan works.
I’ve been reading through these reviews and it’s obvious 95% of these people don’t understand who Accolade is and what they do. They blame Accolade for not getting their ID cards. Accolade doesn’t send ID cards. Your insurance company does, so that’s on them - not Accolade.
Also, Accolade is not an insurance company, but if you don’t like them, complain to your employer because YOUR employer hired them.
Someone else said they left several voicemails over three weeks and haven’t gotten a call back - well then maybe that person you worked with sucks and you should probably talk to someone else if it’s that important. Every employer is going to have sucky employees…that doesn’t mean the company sucks. Maybe you should tell the next person about your terrible experience, it’ll get up the ladder, and then maybe that possibly sucky person won’t have a job there anymore. You sound like you just want to complain and don’t want to help yourself by just speaking with someone else. Why would you want help from someone who isn’t even returning your calls anyway? Oh and have you ever thought that maybe they are on leave? Maybe they had a baby. Maybe they’re disabled. Maybe they died. Anything could’ve happened which is why you should just speak with someone else instead of keeping on leaving messages into the same black hole.
There are lots of great people working there who really care and want to help, and I’ve talked to and chatted with many of them.
Another complaint about someone being on hold forever to add someone onto their plan. Accolade doesn’t do that, your employer does, yet you blame Accolade because you called the wrong number.
Most of you people are nitwits and are blaming the wrong company.
And if you think your actual insurance company would do half the work that you think they will, and that Accolade has done for me, you’re sorely mistaken. But hey, don’t take my word for it. Go work somewhere that hasn’t hired Accolade and then see how it is dealing with your insurance company.
