Abt ElectronicsReviews of abt.com

BUYERS BEWARE! I purchased an LG washing machine and dryer from ABT three years ago. The washer leaked through my wall under the floor of my bathroom and caused severe mold damage. I’ve had to pay close to $20,000 to have the bathroom remodeled. The washing machine connector/line was all rusted out. LG claims these lines were not the lines made for the washing machine. ABT claims otherwise. Of course, none of the warranties cover this issue, or any you could possibly have. On top of the extreme damage caused to my house and health, the ABT claims Guy yelled at me over the phone that it was due to my “shitty contractor” who hooked up the washer. Great customer service ABT! Moreover, a monkey could hook up a connector to a sprocket. Why would the connectors rust out within 3 years? Aren’t those made for water? Now it’s on small claims court! Do not shop at this shack!

Terrible experience I’ve been a customer with ABT for many years and bought many appliances through them. For the most part, I’ve been satisfied. Generally speaking, I dont even look elsewhere - something needs replacing, “let’s go to Abt”.This time however, I was sold a lemon. My $1,600 fridge, which latest only 2 years, stopped working two weeks ago. Two hundred dollars and two separate less-than-five-minute repair visits later, I’m told that I need a new unit. I called customer service to express my grievances, where I was then transferred to a sales rep who, naturally, went into sales mode. “Well, we have this fridge which is on sale right now”… Hold up, full stop. Abt is not trying to sell me two brand new fridges, within two years, without so much as an apology. In retrospect, I should have gotten the extended warranty - but the fact remains that this fridge was less than two years old. If nothing is going to be done about this, then unfortunately, I will no longer be purchasing from ABT

Very sad to say that Abt has gone from top of the line customer service to atrocious. Three attempts to deliver an appliance before they brought the right model. Then they arrive at 5:00 on a Friday and spend 90 minutes installing to discover that the machine isn't working properly. Horrible! Costco would be a much better option

By my experience abt it’s not a trustful company When you purchasing items, they are so nice and they lying a lot regarding the free service for one year or three years But after you have problem with the machine you buy, they’re not gonna do their free service they telling you only the part is free for that amount of months and charging starting from $250 is better to buy some of the stuff like laundry, machine, dryer machine from Home Depot and if anything happen, you true I’m by the new one which for $500 it’s gonna be my last purchase from app and I gonna let all my friends know about we purchased a speed queen dry machine is almost 9 months but they told us we have three years warranty. The machine is not working well, but they telling us the service charge is 250 they coming the final problem 250 they going the parts gonna be free again they coming they might gonna charge you up to $500 for exchanging the part it’s gonna cost me more than what I can buy in Home Depot. Let’s work one or two years is worth it better than purchasing from abt. No more abt thank you

Let me begin by saying that ABT Appliances has a life long customer with me and my family and furthermore they are the only appliance store that I would ever recommend. Here is my story, after just short of 8 years my $2500 refrigerator just decided to stop working causing me to lose hundreds of dollars worth of food. After contacting the manufacturer I was passed off to their authorized service technicians to address the issue. I was informed by the techs that my issue was in the sealed system which was under a 10 year warranty. 6 weeks, 5 visits, $575 dollars later I was still without a refrigerator. Not to mention that I was forced to buy a garage unit as using an ice cooler was getting old. Finally after 5 weeks of throwing parts into my unit the technician ran out of ideas and on the 6th visit the service company sent a hatchet man out to pronounce my refrigerator “unrepairable”. After complaining to the manufacturer they finally offered to replace my broken refrigerator with a new one. In haste, and with very little time to research their offerings I chose one over the phone with one of their “resolution team” associates. However after about 25 minutes of placing the order I contacted them back to try and put a hold on finalizing a decision until I had a chance to actually look at the units and gather some reviews. I was told that it was too late to change the order and that unfortunately I would have to live with my decision. At this point I decided to throw in the towel and just buy another refrigerator. I took a drive up to ABT where I purchased the fridge almost 8 years before to begin the search. I was so angry and offended by the way I was treated by the manufacturer and the service company, not to mention how the whole fiasco played out that I thought I would at the very least vent to a store manager not expecting much in the way of satisfaction. Here is where I was surprised. The appliance manager Randy Goldman patiently listened to my tale of woe. He offered some suggestions and then took his time to show me some replacement options and offer his opinions on various models. He then connected me with one of his salespeople John Babana who also helped me to understand today’s refrigerators and what to expect moving forward. I was able to carefully and confidently select a replacement thanks to the both of them. Randy also went out of his way to extend a phenomenal price on the unit and offer an extended warranty at a reduced cost as a goodwill gesture for everything I had been through. They even had the unit delivered and installed the next day and hauled away the old unit without cost. They treated me with respect and kindness, something rarely seen in today’s world. My hats off to Daniel and Modesto in truck #2029 for a flawless delivery and installation. As far as the replacement refrigerator, I chose a GE Side by Side model # GSS25IYNFSS and couldn’t be happier. Fingers crossed it lasts at least 8 years. But one thing is for sure, if ever I need another appliance I will only shop ABT. Thanks to everyone for their help.

I've bought a few big items from ABT including a TV, surround sound system, and kitchen appliances and it is always a great experience. From customer service helping me with my order and getting an even earlier delivery time to the delivery and installation people being on time and courteous, I've always enjoyed purchasing from them. As I continue to support local businesses, ABT is always on my list.

Back on 1/28/25, I purchased a Whirlpool dishwasher. Within a week, the unit showed an error code. Had a ABT technician check it out and cleared it. 1 week later, it showed the same error code, had a technician come out, had to order parts. Two weeks later, a third technician came to install the parts. A couple of days later and the unit threw the same code. 3rd technician came out and cleared the code. Now 2 months later, the unit threw a different code. Had a technician come out to tell me that the unit was not correctly installed, and the damage was un-repairable. Now I have a $700 dollar dish washer that is unrepairable. You would believe that having multiple technicians work on it, how could the unit be damaged to the point of being unrepairable ? So now, based upon the technician who came on 3/31/25, and determined the machine unrepairable due to the unit installation, there will be no replacement or refund.

I received a damaged 75' TV and they refused to do anything about it. Other than give me the run around and send me to a repairman. What a shame because I'm redoing two properties right now that need high end appliances and I was hoping they would be it. They will be getting none of my business going forth. Think twice before ordering and ask about all warranties ahead of time and get everything in writing. Also pay with a credit card that will reimburse you if they screw up or try to defraud you.