Abt ElectronicsReviews of abt.com

Great prices. Easy to navigate website. Absolutely horrible shipping service. First it was supposed to be a around 8:30 then around 12:30 then delivery cancelled Next day delivery scheduled for 12:30 to 2:30. It is 2:30 now. No communication Sit around and wait and wait!

Excellent pricing, and fast shipping! Definitely recommend!!

As always, competitive pricing, easy order process, and very timely delivery.

The customer service for ABT is horrible. Even looking about some of these one star review replies, they do not take constructive criticism very well. I see a lot of passive aggression. I.e “ Cat did not reach out to us until almost 90 days after delivery and told 2 different stories about what was wrong with the TV” and another one asking a customer to give their contact information through a public forum. They need to work on their professionalism

The agent Dylan was incredibly rude, dismissive, and completely unprofessional. I was denied a refund or any form of compensation despite receiving damaged headphones that clearly arrived defective, and instead of helping, they tried to blame me, the customer, for their faulty product. I will be filing a chargeback and reporting this incident. After I reached out, they continued replying in a passive-aggressive and condescending manner, trying to gaslight me and twist the situation to make it seem like I was at fault. What’s worse, they lied about the entire interaction and refused to take accountability when I was completely willing to return the product. The headphones stopped working only a couple of months after purchase with normal use, yet they accused me of damaging them myself. Their customer service is shocking—hostile, dishonest, and unprofessional from start to finish. I was treated unfairly and believe racial bias played a role, as they even responded by saying it was “sad I fabricated racism,” which is both insulting and completely inappropriate. I have filed a report with the BBB and BCC for their conduct. This company clearly does not care about its customers or basic respect. Do not shop here—they lie, deflect blame, and disrespect customers instead of resolving issues. Support Black-owned businesses and others that actually value accountability, integrity, and human decency. Edit: Oh keep replying to me, I just know you’re mad LOL! 🤡🥺 Support black owned businesses. FREE PALESTINE. FREE PALESTINE. “Shameful” aww love the deflection and gaslighting…

Unfortunately every time I place an online order, they cancel it for no given reason. When trying to live chat, or talk on the phone, they end up hanging up on me or closing the chat. Very unprofessional customer service. Not willing to help at all. *update after response* they never contacted me Thursday and I didnt figure out they canceled my order until the next day after business hours. They never called or emailed to tell me I just happened to check my order. When explaining to them im using a virtual card from a leasing company, they refuse to process the order still and refuse to contact the leasing company to confirm the order.

I would like to take this opportunity to offer a review for my recent adjustable bed purchase from ABT. Having initially checked on-line I was deterred as for the type of bed I was looking at I did not want to pay up to $15,000.00. I was encouraged by a manager at ABT to take the time and see what they had to offer and to possibly be able to take advantage of the Labor Day Sale. Having met initially with Josh D. on August 19, I felt assured that he would assist me in selecting the best bed for my needs. Josh is very knowledgeable, patient and very responsive. My late husband and I had a split king adjustable bed with dual controls. I no longer needed the dual controls, so choosing the “perfect” bed with adjustable base was overwhelming for me. Once Josh had spoken with me for a few minutes he had a better idea of what I wanted. He showed me different brands and explained to me how the adjustable base would work as well as how the base would fit within my existing frame. I texted him photos of the existing set up so we could come up with a good combination. I returned to the store on August 21, tried a few beds, received more information about warranty, durability, delivery process and made my decision. I purchased the Aireloom Night Stars Preferred Streamline Luxury Firm Mattress with the Beautyrest Baseologic Gold Adjustable Base- King, and DreamFit DreamCool King Mattress Protector. The pricing was fair and I took full advantage of the Labor Day Sale and the no cost for removal and recycling of my old bed. Delivery was made on August 27 and Bryan N. and Miguel C. could not have been nicer, efficient and informative in addition to providing good communication of their status. Being able to track the delivery was also a plus. . It was quite the process to take apart the old California King mattresses which had the adjustable units inside. They both worked very hard to remove the bed and to set up the new bed. It was necessary to sync the bed with the adjustable base which didn’t work right away but Bryan persisted all the while Miguel was dealing with the old bed. I will add that these guys really did provide the ultimate customer service experience and to all you reading this review please consider tipping your delivery people as they work hard to excel. As for the aftermath of the purchase Josh has also been excellent with communication and follow up. As the Aireloom mattress takes some time to get used to and I need to live with it for the next 10 years or so I was not loving it. Josh explained the construction of the mattress to include the intricacies of the design. He encouraged me to try it out for at least 30 days to get a feel for it. He proceeded to say if I determined after giving it time to work for me I could return it, exchange for something more suitable with no additional fee. Josh also offered me the opportunity to come back and try out other mattresses in the event I needed to make the exchange. This is a long review, but this is just me when I receive excellent service and good product. People need to be thanked for their hard work. Thank you ABT.

With a kitchen remodel on the horizon, we visited Abt several times to explore appliance options. We were very fortunate to be assisted by Joey V: he was knowledgeable about the various brands, shared honest feedback, and really helped us find the right choices within our budget. One additional note: even after we completed our purchases, Joey continued to personally follow-up to ensure timely delivery. Bonus points for that level of service!