Abt ElectronicsReviews of abt.com

My tenant in Evanston bought a brand new washer/dryer combo ($2,400ish) in February 2023 from ABT Electronics. Last month (Feb 2025), the dryer stopped running. The purchase has one-year warranty. Obviously, the warranty expired. So my tenant purchased $209 service package which included unlimited visits to solve the problem. The technician came in twice and was not able to fix the dryer. On his third visit, he proposed changing the following parts: the main board, the motor and the heater Assy. The total estimate is $1,279 - equivalent to, if not more than, buying a new dryer. Since the estimate was so high, I called the appliance repair company. The technician came in and fixe the problem within 20 minutes - the labor costs $140. No parts need to be changed. My tenant called the ABT store to request a refund. They declined with the following logic: the $209 fee covers unlimited visits until they figure out the problem. If we didn't go with another company they would have eventually figure out the problem and fixed it. I laughed when I saw what the tenant messaged me - So the logic is this: They promise they will eventually solve the issue. They came in twice and didn't. So as a last resort, they proposed changing all major parts of the dryer. If the dryer resumes working after replacing all major parts, I need to pay $1,279 for the parts. I actually trust their third proposal will work because they are essentially replacing a new dryer for me, whereas the technician I found fixed the problem in one visit, 20 minutes, cost me $140. I really don't know what to say about this company. I would just like to share the experience with all future/potential customers and be cautious with this company.

AWFUL customer service. We outfitted our brandnew kitchen with $50K+ worth of appliances. One was wrong, one broke immediately and 2 years in another is now broken. We are going on 3 weeks without a microwave which with a family of young kids, two working parents and one parent who just had surgery is beyond inconvenient and totally unacceptable for a company that charges more for and prides itself for the best customer service in the industry. Congratulations for NOTHING. Our newest home that is about to start a remodeling project will take its' business elsewhere. ABT, thanks for your reply below. I will not share my personal information like my phone number or husband's name on a public forum. If you please send me a direct number or email to connect with then I will reach out and provide the information that you have asked for to address these issues.

Read my review if you like stories. I’ve been shopping at Abt for years. It’s to the point I can’t even count the number of accounts I accidentally created with them with different email addresses and phone numbers from the different stages of my life. The reason why I feel so loyal to this company is because the standard of care and feeling of responsibility the owners seem to have for their customers. This is where the story turns. I had my first, I’ll call it “unfavorable” experience earlier this week when a product I had purchased 3 of, was not working the way I had expected. I went back to the store to sort it out and because the issue with the product made a pretty big impact, I came in frustrated and devastated. I was literally crying speaking with a tone of frustration, that most people would probably have been deterred by me. Not Louie Igyarto. He let me get all my frustration and concerns out and then he told me how bad he felt and that he didn’t want me to cry. I actually felt so seen by him in a way only my therapist usually makes me feel, haha! He then offered a solution to me right away with his managers approval and I left feeling incredibly grateful. Then my second “unfavorable” experience happened but this time my issue was with a service employee. My dad had a dash cam installed yesterday but did not receive the amazing customer service my husband and mom received when they had theirs installed. When my mom and husband had theirs installed, they raved about how patient and kind their technicians were and how they were educated on their purchase. Not my dad. My mom and dad came to me today and asked me to install the app and explain the process to my dad because it was not done for him, even when he asked. Apparently that tech was also rude when speaking to my parents. I didn’t really know how to use the app either, so we went back to the store and I asked for help but used my moms car since hers got disconnected (we think from lack of use). I unfortunately ended up with the same technician my dad had, and he was so mean and unwilling to help. I have no idea what his deal was. I didn’t even know he was the same person that my dad interacted with until he told me himself in a rude way. I felt fed up and thought maybe this was it for me and Abt. I was so sad thinking my family and I may no longer feel comfortable shopping here anymore. Abt has helped furnish many homes and cars in our family, so it felt like losing a trusted friend. I then remembered amazing Louie. I knew I couldn’t just move on to a cold hardened big box store when sweet amazing Louie is whom I can purchase from. So I decided to go back to the store to give some feedback. I just felt so wronged that I had to share my feelings and experience in order to move forward. I spoke with the manager James Senne who immediately apologized for the experience and asked if he could help me resolve anything. He seemed so genuine and authentic in wanting to make me feel better and that he cared about my feedback. It’s a reminder that Abt is different than other stores and the reason why I will keep coming back and why I will recommend the store to anyone. Moral of the story is that Louie is who you want to make all your purchases with. He actually cares and it shows in the most empathetic and authentic way. I think he is only in the mobile or car accessory department but I don’t care; buy it all from him. James as well, he has an amazing ability to make someone feel appreciated even though I started my conversation with him with so much anger. Shoutout to Jake at the service desk as well for being so kind, patient, and eager to help. Those 3 are the perfect representation of commitment to great customer service. I hope the company truly recognizes them as the perfect representation of why Abt is so successful.

Update: This review prompted an escalation and the team worked hard to coordinate an expedited shipping and helped resolved the lack of communication issues and honored the original delivery promise that was listed on their site - appreciate everyone who helped. I thought I purchased a range from these guys as my VISA posted the charge, but then two days later they email me telling me the change didn't got through and I needed to initiate a bank transfer. After 4 days of emailing them to explain the issue they just said it went though, offered no explanation, no clarifying email, no emails or communications at all. They finally acted on dispatching my delivery but their shipping company Ryder does not provide any level of detailed tracking. The promise message on the website showed it under 2 week but having called the shipping company they said it would be at minimum 3 even after the item left their warehouse. I called them to get more clarity on why this would be the case and an agent informed me they would be in touch but again nothing.. not a call, not any email not a peep. I honestly don't know if something happened to them lately but i really struggle to understand how these guys have anything above a 3 star rating. I will never buy from them again and I will never refer anyone to them. If the expectation is that I pay over 2k for a product then I just wait in total darkness for any word on delivery for about 3+ weeks I would challenge someone to tell me how this is different than ordering any product from Sears Roebuck in the 1880's. We have rockets that go do outer space land themselves, global translation in our pocket, an armada of satellites roaming the earth sending us real time logistic data and these guys can't produce any emails about even the transaction that took place, the status of my shipment of the decency of a follow up phone call.

I purchased several items from ABT.com due to a $50 off $500 or above promotion in December 2024 at AMEX (offer ended December 31, 2024 11:59pm). Although I received a confirmation email from ABT.com for my 1 order for the total above $500 before this deadline and a confirmation from AMEX that the transaction was approved by AMEX above the $500 minimum, ABT.com played games and split the order into three subtransactions, including delaying the third transaction into January 2025. As a result, the $50 promotion credit was not reported to AMEX. I only purchased my merchandise from ABT.com because of this AMEX promotion and to support a small business and give someone other than the traditional big players such as Best Buy and Amazon a chance. I doubt I have the confidence to order from ABT.com ever again after these games.

Ruban came to our home to repair our fridge & replace a few knobs on our stove. He was very knowledgeable, explained everything he was doing as he was doing it, & was extremely friendly! He did a wonderful job & by him communicating with me while he was working, it took the awkwardness that you usually have when a stranger is in your home away.

The driver was pleasant, and he notified us of the delivery when he was on his way.

The guys were great! Friendly and professional. Made the delivery process very easy!