AH
Very disappointing experience
Very disappointing experience, I ended up having to pay for their mistake in taking the order wrong. FOLLOW UP: After reading my original post(above) I received an email from their customer experience person I explained the situation & never received a reply. I posted this same issue in another board & she provided a partially correct reply & didn't even give me the courtesy of replying to me
Response from Abt ElectronicsFeb 19, 2021
We apologize for the problems and inconvenience the customer has experienced. We are normally more efficient with our services and it is never our intention to aggravate our customers in any way. The customer was in communication with the sales rep. Aron was offered the option to return the unit for the correct dishwasher at no additional charge. The customer declined the offer. A resolution was offered that was accepted by the customer. At the end of the call, the sales rep believed that the matter was handled and the resolution deemed acceptable to you. Unfortunately, this was not the case. We will have a General Manager follow up with the customer.



