Abt ElectronicsReviews of abt.com

I bought a tablet and it wouldn't link to my cellular account. There was no way to put in a SIM or ESIM card! Although it was a pain for me to figure this out, I sent an email to Abt and they quickly sent me a return address label and made that part of it quick and painless. I had it boxed and shipped within the hour.

Sale professional Eva D. was so incredibly helpful in my search for a new built in microwave. We love Abt and won't buy electronics anywhere else because of employees like Eva.

Eva D in the online chat was super helpful. They are not kidding when they say they will price match. She price matched and found an additional rebate I was not aware of. She put my order through and it ended up being cheaper than the price I was trying to match. Excellent customer service.

4/25 UPDATE Since my post, Abt reached out to me to discuss my rating. Surprisingly, they're refunding the installation cost 100%. Wowie wow wow!!! I wasn't expecting that! Thank you Jeanie Boom and Abt. I always knew you are the leader in appliances with the best delivery platform. But I didn't know you really took customer service seriously. After our conversation, you rectified and exceeded my expectations. And the good news is that you're implementing best practices for the delivery crew/installers to discuss any drilling efforts before the work is complete. "YaY! *** I've order appliances from Abt several times and really love their delivery and installation service. But my recent microwave installation service gets 1 star because the installers drilled a hole in the center floor of one of my brand new cabinets. What does this mean? It means I can no longer lay items completely flat because the appliance cord is permanently in the way. This means I've lost precious cabinet real estate. On top of this, there already was an empty hole in/on the back of the cabinet wall that the installers could have repurposed and ran the cord through. But did they? NO! When I asked the installers questions about the possibility of nails showing through the cabinet floor, they assured me they wouldn't show, but they never mentioned they were going to drill a hole, especially a hole in the center of the cabinet floor. After they left, I kept trying to lay my items flat and wondered why they wouldn't fit in as before. (My cabinets are a bit higher from the stove and requires a step stool to fully see inside the cabinet floor.) Then I realized what they had done. I immediately called Abt customer service/resolution. The installers told customer service that they "just followed the appliance manual instructions", which said/read to drill a hole. Customer service said the installers should have told me they were going to drill another hole vs using the current one and where the hole would be located. She also said they should have at least considered putting the hole in the corner of the cabinet instead of in the center of it. They should have gotten my approval. But did they? NO! To "resolve" their screw up, customer service offered a $50 refund. I unwillingly accepted it but what a joke! Installation cost me $150. In addition to losing some precious storage space, I paid $150 for "expert installers". I'm still pissed! So, before an Abt appliance installer starts drilling in your cabinets, make them confirm the location for your approval first, or so they can suggest other options.

Bad customer service and technicians

I ordered a $1000 microwave from ABT. My communications with sales person were delayed and my shipment took longer than promised. The unit finally arrived and it is dented. I took pictures and contacted ABT. They refused to ship a new unit to me until the old one arrives. So I have wait weeks for a replacement unit that arrived late and damaged despite me having location and time stamped pictures. They said 'it is too risky for us to ship a new unit to you without having the old one'. Meaning I will not send the damaged one back. HOWEVER, they are fine with me buying two, $1000 microwaves from them in the hopes that they will refund one of them. Amazon has customer service figured out. Maybe call them and learn a few things. Updated Review 2024 0216: I was contacted by ABT after my online reviews posted. They shipped a new unit as soon as the damaged one was picked up and scanned in by UPS. It was delivered intact.

Ordered several components to upgrade my vehicle’s sound system - over $800.00 worth. ABT shipped and UPS lost the package. As I watch shipping for these items closely, I contact ABT to let them know that the package was missing (from my prior experience, likely stolen), and sure enough later that day I got an alert that ABT had filed a claim. To my surprise though, they only included 1 item from the order on the claims form; and I was told I would have to wait another 7-10 business days for UPS to get back with them. Only once they heard back from UPS, and/or received the items back (whichever was sooner I assume), they would then process the refund of my payment which would take an additional 5-7 business days. I explained to them that though I realized it was UPS's error, that was not an acceptable option as I already had an appointment scheduled for the install and requested to cancel the order for a refund as they would not get here on time if the package was not found in the next 24 hours. I told them logically I didn't understand as they are taking no risks as the package, if found, was already directed return to sender. I was again told tough luck as those were their policies. So asked if they would ship me a replacement shipment as it may still arrive on time, and nope, that would be too much to ask unless I created and paid for a new order to replace this one. Because what kind of dumb*ss is going to pay you double for zero products! Seriously? So, I then explained to them I would give UPS the 24 hours to try to locate the package and if not found by then (PER UPS- the additional 7-9 days are a "just in case" the package magically shows up somewhere) I would be filing a dispute with my credit card company as they have zero risk as they had already informed UPS to return the package to sender if/when found. It is absolutely ludicrous that I would have to wait for 14+ days for a refund for items I never received, had zero control of shipping issues, and that was labeled return to sender. As I said, I was willing to give it 24 hours in case the package by some miracle was located and would be delivered to me in the next couple of days - but they treated me like I was the one ripping them off! Are you kidding me!? Here's the topper... the package was actually found a few hours later and would have been delivered to me the following day, but instead is now on its way back to ABT. They STILL REFUSE to refund me even with UPS closing the claim. I am now having to open a dispute with my credit card company to stop/refund payment, even though these thieves know it's on its way back per UPS. ABT has ZERO concerns/service for their customers and are straight up crooks!

My sister told me about ABT electronics. This was my first time purchasing anything from them. I purchased a washer and dryer. I have to say that the entire process from purchase to delivery was easy and pleasant. The sales person in the store who assisted us with choosing the appliances was friendly, helpful and efficient. I received both email and text communication about my delivery. I received the call from the drivers as stated in the text and email I received the prior week and after completing my purchase. (I chose an early Monday morning delivery). They arrived on time. They were very professional nice guys. The delivery was quick and efficient. I am pleased with the entire process from purchase to delivery.